Mercedes-Benz of Sugar Land - Service Center

My service advisor Derek Hightower gave me the best service I have ever had. He explained everything I needed to know really clear to me. And since this is my first time at MB Sugarland. Derek show me service I have ever had. He explained everything I needed to know really clear to me. And since this is my first time at MB Sugarland. Derek show me around and made me comfortable. I'm very satisfied and I will be returning :). More

The service center had taken care of those pending recalls for my vehicle. overall experience is great...!!! Looking forward to go back for my 90k maintenance... Nanda recalls for my vehicle. overall experience is great...!!! Looking forward to go back for my 90k maintenance... Nanda More

Great people at every level. From the time I got out of my car every one greeted me with a smile , friendly, felt right at home. Even though I had never been there before they treated me like a life long c my car every one greeted me with a smile , friendly, felt right at home. Even though I had never been there before they treated me like a life long customer. Derek was awesome, the parts guys both Carlos and Jose top notch and the girls at the check out area all did fantastic. I cant remember the gentleman's name under the carport area but he helped me get my floor mats in and license plate bracket installed super nice guy. It was a great experience and I will be back. More

Dennis has always taken great care of me and my car. He knows what needs to be done and takes care of all the issues! knows what needs to be done and takes care of all the issues! More

We have been treated so nice and fair that thus is our third car to buy We went to take our 2012 500s for service and ended up buying a 350e for our daughter same time David new land was extremely profe third car to buy We went to take our 2012 500s for service and ended up buying a 350e for our daughter same time David new land was extremely professional and knew his products. He took time with us and never got frustrated as we had him get several cars out or us. Great experience our daughter came to the dealership fully surprised about her new car. Mr Newland took his time to congratulate her and teach her all the bells and whistles. Love this place. Bought 3 new cars here to date. Classy service is easy and efficient with mr Chou More

Overall experience was Fantastic!! Friendly, customer service from when I drove up all the way to pick up. Ive been to many Mercedes dealership and Sugar Land by far is the best!!! You guys have a cust service from when I drove up all the way to pick up. Ive been to many Mercedes dealership and Sugar Land by far is the best!!! You guys have a customer for life! Ray Nguyen More

I cannot thank Dennis Ortz enough. He is professionally compassionate and more of a partner than a service consultant. He completely explains each and every repair or regular wear and tear necessities reg compassionate and more of a partner than a service consultant. He completely explains each and every repair or regular wear and tear necessities regarding my car. He is totally accommodating to my schedule and this is very important: I trust him! Although I am relatively new to the Mercedes family, because of your great associates, I will definitely make my next car another Mercedes! Thank you! Gina Schumacher More

Fast & friendly service. Service manager called when he said he would and the car was ready when promised. Will definitely use this dealership again for both service and when looking for a new car. he said he would and the car was ready when promised. Will definitely use this dealership again for both service and when looking for a new car. More

I arrived about 7:45 a.m. without an appointment.When I I arrived about 7:45 a.m. without an appointment.When I stepped out of my car a gentleman greeted me by name and said my service rep,Robert Fruge, I arrived about 7:45 a.m. without an appointment.When I stepped out of my car a gentleman greeted me by name and said my service rep,Robert Fruge, was busy and he would notify him and I could go to the waiting area and have a coffee or tea etc. Robert came to me a few minutes later ask about the problem,and said he would have a tech get on. About 15 minutes later Robbert Fruge came back and said one of the Techs,Adrian Duron had fixed the problem and the car was in the driveway ready to go. It is always a pleasure to go the Sugar Land Mercedes dealer. More

Mercedes recognized and repaired 3 problems; a mercedes problem, and 2 separate problems as a result of 2 previous closed insurance claims (with different insurance companies). They worked with 2 adjustor problem, and 2 separate problems as a result of 2 previous closed insurance claims (with different insurance companies). They worked with 2 adjustors to complete 2 supplemental claims and repaired these problems. More