Dealer Reviews
Service Reviews
Cars for Sale
Dealer Log In
Dealership
Mercedes-Benz of Sugar Land - Service Center
Sugar Land, TX
131 Reviews
This rating includes all service center reviews, with more weight given to recent reviews.
Service Price Transparency
Workmanship
Service Time
Service Communication
131 Reviews of Mercedes-Benz of Sugar Land - Service Center
Sort by
March 22, 2023
I recently took my Mercedes Benz to the Sugar Land dealership for routine maintenance, and I had a fantastic experience. From the moment I arrived, I was greeted by David Di, who was incredibly friend dealership for routine maintenance, and I had a fantastic experience. From the moment I arrived, I was greeted by David Di, who was incredibly friendly and knowledgeable. He took the time to explain the process to me and kept me informed throughout the service. I appreciated how transparent he was with me about the pricing and timeline, which made me feel comfortable and confident in my decision to get my car serviced here. The waiting area was comfortable and clean, and I was able to get some work done while I waited for my car to be serviced. When David informed me that my car was ready, he thoroughly explained what they had done and what I could expect in the future. Overall, I am very satisfied with the service I received at Mercedes Benz of Sugar Land, and I will definitely be returning for any future maintenance needs. Thank you, David, for making my experience so positive! More
by hafev63788
Employees Worked With
March 22, 2023
I recently visited Mercedes Benz of Sugar Land for routine maintenance on my car and was pleasantly surprised by the excellent customer service I received. While waiting for my car to be serviced, I h routine maintenance on my car and was pleasantly surprised by the excellent customer service I received. While waiting for my car to be serviced, I had the pleasure of speaking with Steven Ho, one of the sales representatives. Steven was extremely knowledgeable about the various models of Mercedes Benz cars and took the time to answer all of my questions. He was patient, professional, and not at all pushy, which I appreciated. He took the time to understand my needs and preferences and showed me a few different cars that fit my criteria. I was impressed with the variety of cars they had on the lot and the attention to detail in their showroom. Steven's level of expertise and customer service were top-notch, and I felt comfortable and confident throughout the process. I would highly recommend Mercedes Benz of Sugar Land and Steven Ho for anyone in the market for a new car or needing car service. Thank you for the great experience! More
by hafev63788
Employees Worked With
March 10, 2023
My Service Advisor Steve Ho is amazing! He quickly diagnosed my concern, had my car ready exactly when he said it would be, and even had my car washed! Because of Steve, I’ll never go anywh He quickly diagnosed my concern, had my car ready exactly when he said it would be, and even had my car washed! Because of Steve, I’ll never go anywhere else! More
by Fred
Employees Worked With
March 07, 2023
Dealership is nice and clean. Staff is very friendly and very knowledgeable. Steve Ho is my service advisor and would definitely recommend him. He goes above and beyond what yo Staff is very friendly and very knowledgeable. Steve Ho is my service advisor and would definitely recommend him. He goes above and beyond what you need. He is a man of excellence. More
by polanco.steven
March 07, 2023
My first visit here for service and my assigned advisor Steve Ho took care of my reported issues I normally go to smaller shops for minor repairs and tune ups but i felt this repair needs more attention. Steve Ho took care of my reported issues I normally go to smaller shops for minor repairs and tune ups but i felt this repair needs more attention. More
by David D.
Employees Worked With
March 06, 2023
I am giving this dealership a zero for charging me for services that was not done to my car. I brought my car here back in November to get my car fixed for a leak. Mercedes Benz of SugarLand charged me 78 services that was not done to my car. I brought my car here back in November to get my car fixed for a leak. Mercedes Benz of SugarLand charged me 786.70 for work not done. I am dissatisfied with every part of this dealership and need to be refunded my money. More
by TC
Employees Worked With
Steven Ho
January 01, 2022
My initial contact with Mercedes of Sugarland was pleasant. I was greeted upon pulling in for service and introduced to a Service Advisor- Claudio Campolieto. He seemed to be knowable of cars but he pleasant. I was greeted upon pulling in for service and introduced to a Service Advisor- Claudio Campolieto. He seemed to be knowable of cars but he was more interested in everything about the car than what I bought it in for which was a battery swap for a dead battery. I wasn't interested in a speech about windshield wipers or having 3 additional diagnostic test ran. I was very disappointed when I received my car back and it was damaged from the dealership and had a long deep scriggly engraving scratch on the bottom right passenger side rear door by the rear tire. I contacted Claudio about it and he immediately disassociated the dealership from doing the damage. Two weeks later while filing receipts I read over the dealership mechanic/ technician notes and read that they took off my rear wheel on the passenger side to attach a machine to it to lift it up to push my car into the shop. I contacted Claudio about it and was pretty firm this time about how they DID DO the damage to my car. * My first form of misconduct was at this point when he assured me he would be able to check the cameras for reassurance. He then went online to pull up the walk around sheet he did upon the car being dropped off. While online he asked me to send him a pic of the damage and he would call me back, from which I did. He called back and said the damage was already there. I then asked if he had a chance to check the cameras, and then all of a sudden he responded that the cameras don't go back that far. He stated he was still on the computer and would send me an email of the walk around. 17 mins later I received the email, and it was so obvious that it was just edited to match the pic I had just sent him that Stevie Wonder could have seen it. Upon receiving my car back from a second service of the battery I was reading my receipt and saw some inconsistencies in his description of my car including mileage from in between services and asked him if he would correct the misinformation so as to help us keep a proper history of the vehicle and he refused. His reply was something to make himself right even when he was wrong. From my experience, he seems to NOT hear the customer concerns at all. He appears to be only be interested in his calculated response to any thing you say, by doing whatever it takes to make himself right and to free the dealership from their responsibilities. More
by Idontrun
Employees Worked With
Claudio Campolieto
