Mercedes-Benz of Sudbury - Service Center

To reiterate what others have said, these guys are terrible. Four calls to the service scheduler went unanswered and unreturned. When I finally got a service appointment, they called when I was on my terrible. Four calls to the service scheduler went unanswered and unreturned. When I finally got a service appointment, they called when I was on my way in to the dealership to cancel my appointment because they had overbooked for the day. Unbelievable! Time after time this organization proves that it is one of the worst Mercedes dealers in America. More

These guys are awful. I went to them for about two years. Every time I went there they found more extra stuff to fix. They must be completely incompetent as well as they told me I needed two new tir years. Every time I went there they found more extra stuff to fix. They must be completely incompetent as well as they told me I needed two new tires one month (3k miles) after I put on four brand new BFGoodrich KDW2's. When I would pick up my car the seat was pitched all the way back and the stereo was cranked all the way up on Jammin' 94.5. Obviously someone was having fun cruising in my car. They use to proved MB loaners but then they kicked out Enterprise and bought their own fleet "because it was cheaper". They gave me a beat up Hyundai with 25k miles on it that smelled like it was driven by the Marlboro man for the past two years. When I have to pay $1500 for scheduled service every 3 or 4 months the least they could do was cram me into a tiny C230. The final breaking point for me was when I dropped off my car and told them I noticed a slight lag in acceleration. I told them it's been like this for a few weeks. It wasn't getting worse, but it was consistent. They called me up and gave me a bunch of B.S. about what they "thought" the problem was and it was going to cost $2500 to fix. I told them to just do the regular oil change and scheduled service and don't worry about the lag. When I picked up my car I almost got T-boned pulling out of their lot. I hit the gas, the RPM's spiked and the car barely moved. I argued over and over with the service manager(s) and they told me it was like that when I dropped it off. As far as I'm concerned they are criminals. Go to Mercedes of Westwood (a Clair company). Their a million times better then these crooks. More

My wife brought her E320 in for an oil change. She'd had a bad experience with them before but this is an oil change- not much can wrong with that right? Well not if you're dealing with FMW. They filled her a bad experience with them before but this is an oil change- not much can wrong with that right? Well not if you're dealing with FMW. They filled her VERY expensive car with over 10quarts of oil. How did we find this out? She started it up and went to drive home. Got on the highway and the "oil over mark" warning came up. She called FMW from her cell and was told "it's tough to read the oil level on those cars", it wasn't a problem but she could bring it back, leave it for a day, and they would try and get to it but it was OK drive drive in the meantime. We live some forty miles from them. She called me afterward, I had her pull over to the first available rest area and I went and drained the oil to the correct level. For a dealship to not take the care to verify the oil level is unacceptable to me but I understand problems can happen. To compound a mistake with absolutely false advice that could cause her engine to be damaged is criminal. We will never, ever do business with them again. More