Mercedes-Benz of Stevens Creek - Service Center

Excellent customer service and support! Love it ! The customers service awesome number one all the time! We all feeling trusting. Love it ! The customers service awesome number one all the time! We all feeling trusting. More

Multiple trips over 5 months and a very simple issue is not resolved. Had an appt but waited over an hour. Gave me loaner cars with no charge and no gas. Mistake after mistake. Horrible. not resolved. Had an appt but waited over an hour. Gave me loaner cars with no charge and no gas. Mistake after mistake. Horrible. More

Danny Ho has been flawless in his service of my car and the most perfect representative of this dealership. This dealership has treated me very well since 1995. I wouldn’t consider owning anything but a the most perfect representative of this dealership. This dealership has treated me very well since 1995. I wouldn’t consider owning anything but a Mercedes bought at this dealership and serviced by Danny Ho. More

Long wait time with no assurance of when the advisor will be available to you. Car not cleaned properly. be available to you. Car not cleaned properly. More

Wrong appointment time was given, wrong details of my car, rude service when pick up car car, rude service when pick up car More

Very friendly and accommodating. Detailed and knowledgeable staff. Easy to make appointments or to reschedule Detailed and knowledgeable staff. Easy to make appointments or to reschedule More

Noticed when I got the car back the unit that has the rear mirror is loose. All other service was good. rear mirror is loose. All other service was good. More

Everything is good. What else do you want me to say? This is stupid requiring a minimum number of words. What else do you want me to say? This is stupid requiring a minimum number of words. More

These guys know how to get you in and get you out taken care of. care of. More

I'm very disappointed with the service at Stevens Creek Mercedes Benz. I received two recall phone calls. Requesting for me to come in for a unspecified recall. The representative can either tell me wha Mercedes Benz. I received two recall phone calls. Requesting for me to come in for a unspecified recall. The representative can either tell me what the purpose of the recall was nor the amount of time it would take to fix. They scheduled me for an 8:45 AM maintenance appointment to rectify the recall issue on August 28, 2023. Upon arrival I found out there was no appointment scheduled for me, and found out there was a software update. This shows an incredible amount of lack of coordination and was a complete waste of my time. More