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Mercedes-Benz of Stevens Creek - Service Center

San Jose, CA

4.5
618 Reviews

618 Reviews of Mercedes-Benz of Stevens Creek - Service Center

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July 22, 2021

Susan is the service manger supporting me to this time of service. She is very Professional and knowledgable about my car’s problem and also helping me to loan a car. Thanks, Susan. More

by Tenling Ti
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Susan Sulimani
Jul 22, 2021 -

Tenling Ti responded

Susan is the service manger supporting me to this time of service. She is very Professional and knowledgable about my car’s problem and also helping me to loan a car. Thanks, Susan.

January 08, 2020

Better stay away I've been there for warranty repair. Had to leave the car. They don't even bother to call you with update. I have to call myself at the end of the day More

by vlad
Customer Service
Friendliness
Quality Of Work
Recommend Dealer
No
Employees Worked With
don't remember
February 07, 2018

Worst SERVICE EVER!!!!!!!!!!!!!!!! The worst service advisors They are bullies and humiliate you to no end. Yes so much attitude arrogance, wasted time and feel they are ALWAYS RIGHT!! More

by Yasmin
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
No
Employees Worked With
Jay Faulkner Jack Corkrean
August 27, 2016

Outstanding dealer associate Steve K at Mercedes Benz Stevens Creek has provided some of the best service we have ever had in 45 years of owning and repairing our Mercedes. He is ou More

by Satisfied customer
Recommend Dealer
Yes
Employees Worked With
Steve K
October 03, 2013

This review is for exceptional service that I received when taking in my 2013 C63 AMG Black Series Coupe in for service at Smythe European Mercedes-Benz in San Jose, CA. My Service Manager is Troy Schalk, More

by GrnLantern
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Troy Schalk
October 13, 2009

Wow..where do I begin? Sales- Certified pre-owned C280, Wow..where do I begin? Sales- Certified pre-owned C280, according to Auto-nation there is a three day satisfaction guarantee. The Sales Mgrs tried t More

by sleong
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
No
Employees Worked With
Rob Meiter (Service Director) & Mike (Service Dept Mgr)
April 11, 2007

I took on my E320 for service B. during the repair, they told me that I should replace my break. When I ask them how much wear i have left. "well it is pretty low" when I ask for a #, "well, it is only 20% More

by samuelc17
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
No
June 13, 2006

I had my ML-430 serviced through Smythe for 6 years until my last incident with my power steering. Apparently they had two recalls on the ML's power steering hoses/attachment point. One of these recalls wa More

by greglynn
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
No
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