Mercedes-Benz of Stevens Creek - Service Center

Absolutely top quality of associate who help arrange the service. He is so professional, detail, and thorough that you feel confident the car will be serviced perfectly service. He is so professional, detail, and thorough that you feel confident the car will be serviced perfectly More

Great customer service, my service advisor Charlie was very helpful, knowledgeable and professional. He had my car cleaned and ready for pick up earlier then expected. very helpful, knowledgeable and professional. He had my car cleaned and ready for pick up earlier then expected. More

Great service manager Danny Ho!I was a little upset to Great service manager Danny Ho! I was a little upset to have to wait 15 minutes to get my car I waited in the lounge Great service manager Danny Ho! I was a little upset to have to wait 15 minutes to get my car I waited in the lounge More

Ethan Kurtz accommodated my modified service request very swiftly and competently. The cost was reasonable and the service quick and complete. Although I picked the car up in a quiet mid-afternoon time ther swiftly and competently. The cost was reasonable and the service quick and complete. Although I picked the car up in a quiet mid-afternoon time there was quite a wait that finally was corrected by the excellent woman in charge of the pick-up desk who went and got the car for me herself. More

I did my service there and a bit disappointed.I made my I did my service there and a bit disappointed. I made my appointment online and got email confirmation, when I get there, they said I am not on their I did my service there and a bit disappointed. I made my appointment online and got email confirmation, when I get there, they said I am not on their system. Take a while for them to take me in. The service took five days(drop off Friday morning and took back the next Wednesday), and I didn't get a loaner car. The same afternoon I get back my car, the tire light is on. I can't believe it, I spent 1.6K for a service and the tire is not inflated. I checked the sheet and it cleared showed tire pressure is checked and correct. I don't know how they performed the service. I end up inflated the tire myself only because I don't have time to go there just for the tire. More

I have been going there for the past 6 years. Charlie Fish is the best Service advisor for me! Even though he is so busy, non-stop, I still receive such excellent professional service and attention from Fish is the best Service advisor for me! Even though he is so busy, non-stop, I still receive such excellent professional service and attention from him. More

My Service Advisor, Charlie Fish, was very professional and courteous . He explained the service To be completed in detail and ensured I understood what the service would entail . He made sure I had and courteous . He explained the service To be completed in detail and ensured I understood what the service would entail . He made sure I had alternative transportation as my car would be there for several days and kept me apprised if the work being done . More