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Mercedes-Benz of Stevens Creek - Service Center
San Jose, CA
618 Reviews
This rating includes all service center reviews, with more weight given to recent reviews.
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618 Reviews of Mercedes-Benz of Stevens Creek - Service Center
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July 30, 2021
I did my service there and a bit disappointed.I made my I did my service there and a bit disappointed. I made my appointment online and got email confirmation, when I get there, they said I am not on their I did my service there and a bit disappointed. I made my appointment online and got email confirmation, when I get there, they said I am not on their system. Take a while for them to take me in. The service took five days(drop off Friday morning and took back the next Wednesday), and I didn't get a loaner car. The same afternoon I get back my car, the tire light is on. I can't believe it, I spent 1.6K for a service and the tire is not inflated. I checked the sheet and it cleared showed tire pressure is checked and correct. I don't know how they performed the service. I end up inflated the tire myself only because I don't have time to go there just for the tire. More
by lpan0612
Employees Worked With
Not Known
July 29, 2021
I have been going there for the past 6 years. Charlie Fish is the best Service advisor for me! Even though he is so busy, non-stop, I still receive such excellent professional service and attention from Fish is the best Service advisor for me! Even though he is so busy, non-stop, I still receive such excellent professional service and attention from him. More
by a5683wang
Employees Worked With
Charlie Fish, Mercedez-Benz Stevens Creeks
July 29, 2021
My Service Advisor, Charlie Fish, was very professional and courteous . He explained the service To be completed in detail and ensured I understood what the service would entail . He made sure I had and courteous . He explained the service To be completed in detail and ensured I understood what the service would entail . He made sure I had alternative transportation as my car would be there for several days and kept me apprised if the work being done . More
by eavalos
Employees Worked With
Charlie Fish
July 27, 2021
My advisor Jake Tran provides an exceptional service. His communicates well with customers and his service encourages me to go back to the Stevens Creek dealer. communicates well with customers and his service encourages me to go back to the Stevens Creek dealer. More
by S Yoon
Employees Worked With
Jake Tran
July 27, 2021
Jake Tran is thorough and easy to communicate with. He worked with me to get the best tire and price for my replacement tires. It has been easy to schedule appointments needed. worked with me to get the best tire and price for my replacement tires. It has been easy to schedule appointments needed. More
by dwhitney3
Employees Worked With
Jake Tran
July 26, 2021
Once again the service and attention we received was first rate. Our 8 year old vehicle was experiencing an unusual malady, and the technicians were able to find and repair the problem quite efficiently first rate. Our 8 year old vehicle was experiencing an unusual malady, and the technicians were able to find and repair the problem quite efficiently. We recommend MB of SC highly. More
by MDM
Employees Worked With
John Stansberry
July 26, 2021
Excellent service appointment. Ethan was very professional and efficient beginning to end. There was no unnecessary services being pushed, just what my car required. I highly recommend this servi professional and efficient beginning to end. There was no unnecessary services being pushed, just what my car required. I highly recommend this service department. More
by neilanthonyherrera
Employees Worked With
Ethan Kurtz
July 25, 2021
Service due sign is still showing on, in panel .Try to contact service assistant but no one is taking call or calling back Poor response I don’t think they even did the prepaid service contact service assistant but no one is taking call or calling back Poor response I don’t think they even did the prepaid service More
by PGparamvirgosal
Employees Worked With
Troy
July 25, 2021
Good 1st time experience with Ethan Kurtz. Ethan took care of my service needs. He made sure that my needs of getting in and out quickly was met. He assigned additional resources to ensure that the servi care of my service needs. He made sure that my needs of getting in and out quickly was met. He assigned additional resources to ensure that the service was completed in less than expected time. More
by Saurster
Employees Worked With
Ethan Kurtz
July 23, 2021
My service representative, Charlie Fish, was introduced to me when I bought my car in 2014, and he had assisted me since then. He is extremely knowledgeable, resourceful and unfailingly pleasant -- always to me when I bought my car in 2014, and he had assisted me since then. He is extremely knowledgeable, resourceful and unfailingly pleasant -- always looking out for me and my Kompressor. Charlie is a a star! The facility is well equipped, clean and comfortable. I'm happy with the overnight drop-off, and while I haven't used the shuttle service recently, I do appreciate the possibility. Unfortunately for you, because my wonderful car is so we'll cared for, it is unlikely I'll be buying a new one any time soon. Thanks. More
by Judy R
Employees Worked With
Charlie Fish
