Mercedes-Benz of Stevens Creek - Service Center

Susan Sulimani is my sole point of contact at the dealership. She has earned my loyalty by providing an exceptional experience every time I have a service need. She is adept at building the sale but dealership. She has earned my loyalty by providing an exceptional experience every time I have a service need. She is adept at building the sale but always frames her recommendations in an advocacy position that fosters deliberation and customer empowerment to make an informed decision. I often conform to Susan’s recommendations and never feel I have been sold. There are many capable European auto alternatives for service that are much cheaper than the dealership. I choose to stick with Stevens Creek because there is zero risk on the workmanship and the interaction with Susan is always efficient, effective, and indicative of the highest standard in the customer service realm. More

Susan, our service rider, is fantastic! She tackles every concern with her expertise, kindness, and knowledge. She communicates her concerns and needs for our vehicle promptly, with compa She tackles every concern with her expertise, kindness, and knowledge. She communicates her concerns and needs for our vehicle promptly, with compassion, and with detailed information. The maintenance team for our car is incredible and precise. Also, the young lady in the loaner department always has a smile on her face and is very helpful. This dealership is stellar. More

Our advisor, Trevor Dehart, took good care of our car. We can always reach him and get answers. Hope we are able to use his expertise again next year. We can always reach him and get answers. Hope we are able to use his expertise again next year. More

The dealership provided amazing experience to maintain my car, always caring their customer so I really recommend car, always caring their customer so I really recommend More

My experience with the sale of a used car was good. But the experience of dealing with the car and the dealership/service department and the issues that came up the day after the sale were extraordinar But the experience of dealing with the car and the dealership/service department and the issues that came up the day after the sale were extraordinarily frustrating. I don’t feel like we were a priority because we didn’t purchase a Mercedes but a used car. The communication was frustrating between the advisor and our sales manager. Calls and e-mails were not returned or not returned in a timely manner. What would have taken a day to replace a part took and entire week and I was left without transportation. There is no way I would recommend this dealership after what I had to go through with this car. More

Always get excellent service from Danny Ho. Got a loaner car and was able to get my car back a day earlier than promised. Got a loaner car and was able to get my car back a day earlier than promised. More

Got excellent and advice from Service Advisor, Danny Ho. Work performed was efficiently done and the front and rear alignments made a noticeable difference in the driving experience. Unfortunately this webs Work performed was efficiently done and the front and rear alignments made a noticeable difference in the driving experience. Unfortunately this website doesn’t work for service experience. More

As usual, I had an exceptional experience during this service appointment. Prompt, professionalized, personal service. Things to always expect from this Mercedes dealership. service appointment. Prompt, professionalized, personal service. Things to always expect from this Mercedes dealership. More

Dropped off my 550 for recall. Received text of receipt the next Morning. Not done. Said they had to hold over and reinspect. Not done again.. when I finally was told it was ready Received text of receipt the next Morning. Not done. Said they had to hold over and reinspect. Not done again.. when I finally was told it was ready to pick up I had to call in to see if it was done.. I arrived and had to wait in a huge line at cashier. Then another 1.5 hours because they could not find my paperwork or car. Finally I found the service manager and in turn he found the service Advisor. I asked the advisor why he wasn’t answering my texts.. “DEER in tye Headlighy!” Seriously? The manager Went to cashier and finally we found they had closed my repair order out and that’s why it’s wasn’t showing open and waiting to pick up.. they were able to reprint the Repair order and it had my Key tag #!! Thus they found my car… god help this establishment, It’s not rocket science. Then I find they didn’t even take down everything I put on the Early Bird to advise on.. no wonder this company sells out so often.. More

The maintenance service was fast, but the loaner car service was a bit of a wait for a gas sedan car. They need more loaner car options for customers who drop off their vehicles for service or repair. service was a bit of a wait for a gas sedan car. They need more loaner car options for customers who drop off their vehicles for service or repair. More