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Mercedes-Benz of Stevens Creek - Service Center

San Jose, CA

4.5
618 Reviews

618 Reviews of Mercedes-Benz of Stevens Creek - Service Center

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August 20, 2021

My service advisor, Danny is the best advisor I have ever had at any dealer. He was easy to work with and 10+ knowledgeable about my car and all of its functions. Ive had my car 2 years, and explained how More

by Ronny
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Danny Ho
Aug 24, 2021 -

Mercedes-Benz of Stevens Creek responded

Hi Ronny, thank you for your kind review; we are happy to pass along your comments to Danny here at Mercedes-Benz of Stevens Creek! Thank you so much for being one of our valued guests and we look forward to your next visit! Take care!

August 19, 2021

Excellent service Very niceGreat facilityThe Courtesy Excellent service Very nice Great facility The Courtesy Vehicle was excellent and very clean Service advisor was very courteous lol More

by sukotadia
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Stephen Kirksey
Aug 24, 2021 -

Mercedes-Benz of Stevens Creek responded

Hi, thank you for taking the time to let us know how we did. We hope you have a great day!

August 18, 2021

Everyone is a pleasure to work with. They make you fell you getting the best service. More

by TopDog
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Charles Fish
Aug 24, 2021 -

Mercedes-Benz of Stevens Creek responded

Hi, thank you for your positive review. We're happy to have been of service to you. We're always here to provide exceptional service at a great value -- we hope you'll consider us again in the future! Take care!

August 18, 2021

It’s been over 15 years since I have John Stansberry as my service advisor at MB of Stevens Creek Service department! During all those years, it was truly a pleasure working with him, and if not John’s per More

by Vkovaler888
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
John Stansbery, Slava Aprelenko, Chris Smith
Aug 24, 2021 -

Mercedes-Benz of Stevens Creek responded

Hi, our Staff is dedicated to providing all our guests with outstanding customer service and quality work you can trust! Thank you so much for being one of our valued guests and we look forward to your next visit! Take care!

August 15, 2021

Danny Ho is an excellent service personnel. He makes the experience at stevens creek enjoyable and easy. The attention to detail is always appreciated. Great job More

by tamidickins
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Danny ho
Aug 16, 2021 -

Mercedes-Benz of Stevens Creek responded

Hi, thank you for your kind review; we are happy to pass along your comments to Danny here at Mercedes-Benz of Stevens Creek! If you need more help, our team is available to talk -- safe travels!

August 14, 2021

Erica Flores in Service was very courteous, friendly, prompt, helpful and constantly kept me updated. Shahin Baigzad in Sales was unfortunately lethargic and unresponsive. More

by terence.phan
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Erica Flores
Aug 16, 2021 -

Mercedes-Benz of Stevens Creek responded

Hello, we appreciate you taking the time to leave us this feedback. We always strive to provide personable and excellent customer service. Thank you for the review!

August 12, 2021

Charlie Fish is always knowledgeable, professional and friendly. The perfect trifecta! He also got a loner car for me after the scheduler forgot to include one! More

by sandifrazer
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Charlie Fish
Aug 16, 2021 -

Mercedes-Benz of Stevens Creek responded

Hi, we are very happy to have provided you with such a positive experience! If you have any further questions, please give us a call. We're always happy to help!

August 12, 2021

My service manager Danny Ho who has been taking care of my several MB cars for over 10yrs. Always satisfied with what he has been done. Thanks, Mr. Danny Ho! You ARE the name of Mercedes Benz!! More

by bluejay525
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Danny Ho
Aug 16, 2021 -

Mercedes-Benz of Stevens Creek responded

Hi, we're happy you found our staff to be so supportive during your experience here at Mercedes-Benz of Stevens Creek. If you have any further questions, please don't hesitate to reach out!

August 09, 2021

Great service and people. Danny Ho resolved my issue going well above. More

by MarkS
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Danny Ho
Aug 16, 2021 -

Mercedes-Benz of Stevens Creek responded

Hi, thank you so much for your positive comments about Mercedes-Benz of Stevens Creek! If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!

August 09, 2021

Excellent and caring service and the representative, Steve Kirksey, went above and beyond to explain things and help us. Wonderful experience, keep up the good work. More

by Ray
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Steve Kirksey
Aug 16, 2021 -

Mercedes-Benz of Stevens Creek responded

Hi Ray, we are very happy to have provided you with such a positive experience! If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!

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