Mercedes-Benz of Stevens Creek - Service Center

The staff are very accommodating and respectful. The dealership is really clean and well maintained. The dealership adheres to Covid 19 safety protocols. Jake the service advisor assigned to me has been dealership is really clean and well maintained. The dealership adheres to Covid 19 safety protocols. Jake the service advisor assigned to me has been very helpful and knowledgeable. He explained well the service details. I will look for him next year for the next service. I will rate him 10 for excellence. Keep up the good work. More

Charlie Fish is very professional. He is very knowledgeable. He understands the car issues. My car was fixed properly and ready on time. He researches the facts and is ready with the answers. Mer knowledgeable. He understands the car issues. My car was fixed properly and ready on time. He researches the facts and is ready with the answers. Mercedes of Steven’s Creek is well run. They greet you when you drive up. They greet and direct you when you walk inside. The delivery of my car was prompt. The car was clean. More

Danny Ho is professional & helpful. He is very knowledgeable and recommends only the maintenance that are necessary, and found some discount coupon to save me some money :) knowledgeable and recommends only the maintenance that are necessary, and found some discount coupon to save me some money :) More

excellent service, and they even delivered my car to me! More

My advisor Steve was very professional and responsible to help me about my car problem. His explanation was pretty clear for my extended warranty. Great experience. help me about my car problem. His explanation was pretty clear for my extended warranty. Great experience. More

I have been a customer of this dealership for 24 years. There is a reason for that. They are outstanding compared to others. They have always been fair with pricing and billing and have performed outstandi There is a reason for that. They are outstanding compared to others. They have always been fair with pricing and billing and have performed outstanding service to my vehicles! My Service Advisor, Charlie, is another reason for my continued patronage! He has to be about the best Mercedes Benz can possibly offer! Recently I had my transmission replaced under warranty when there were questions surrounding modifications on my end and if the warranty should be honored. They covered it! I couldn’t be more appreciative to this dealership! Bravo!!! More

always quick, efficient, and complete. always thorough and courteous. always offer alternatives and choices. they keep me informed. great value. and courteous. always offer alternatives and choices. they keep me informed. great value. More

I don’t know what they do in side services station but I can judge them according to car wash it’s was👎 Not good. can judge them according to car wash it’s was👎 Not good. More

I have worked Jim, Rodriguez and now Susan. They are knowledgeable and very helpful. For sale, we always work with Dianna, She is the key why we bought Mercedes from Steven Creek site knowledgeable and very helpful. For sale, we always work with Dianna, She is the key why we bought Mercedes from Steven Creek site More

Ethan Kurtz was an extremely helpful service person whose offer of a loaner saved our vacation while a part was being ordered and installed. Thank you. offer of a loaner saved our vacation while a part was being ordered and installed. Thank you. More