Mercedes-Benz of Stevens Creek - Service Center

It was good from the beginning of the service. But when I picked up the car, my car was so dirty without being washed. I requested again, that gentleman took my car to go through car wash process for me . I picked up the car, my car was so dirty without being washed. I requested again, that gentleman took my car to go through car wash process for me . I had to wait there for another 20 minutes. Hopefully, it won't happen again More

I made first service appointment online; text reminders were helpful. Nate listened to me about the history of the car. Waiting area was terrific for remote meetings. Downside was hearing the car needed $9 were helpful. Nate listened to me about the history of the car. Waiting area was terrific for remote meetings. Downside was hearing the car needed $9k in repairs that couldn’t be scheduled for another 4-6 weeks. More

Great service great people I would recommend this dealership to everyone. The service was amazing! dealership to everyone. The service was amazing! More

They always are efficient at drop off, keep me updated when preforming services or repairs and have a quick pick up procedure. when preforming services or repairs and have a quick pick up procedure. More

Whilst we didn’t buy our car at this dealership we do however use them for maintenance. The team are friendly, professional and always happy to assist. I never wait long for an appointment and always however use them for maintenance. The team are friendly, professional and always happy to assist. I never wait long for an appointment and always get a courtesy car this makes a huge difference because a don’t like e near by. Our car has had a few things done to it and we have always been very happy with the results we will continue to take our car there whilst we own a Mercedes. More

Wait for 2 days and no one contact me to pick up my card after "B" maintenance and recall. Instead, I have to keep calling the service dep to check if it's ready. after "B" maintenance and recall. Instead, I have to keep calling the service dep to check if it's ready. More

The whole process of getting our recall taken care of was very easy from the first phone call to picking up our finished van, and ahead of schedule. very easy from the first phone call to picking up our finished van, and ahead of schedule. More

Susan Sulimani was amazing once again. My car needed repairs and complete AC sterilization to transport a seriously ill patient daily to Stanford. Turnaround was miraculous!! The extreme ownership and c repairs and complete AC sterilization to transport a seriously ill patient daily to Stanford. Turnaround was miraculous!! The extreme ownership and care given to us in time of great need is deeply appreciated!! More

Schedule is very easy, reminder is very helpful. My advisor is very caring, responsive ,knowledgeable and communicative. I am very happy with the service provided. advisor is very caring, responsive ,knowledgeable and communicative. I am very happy with the service provided. More

Clear and informative communication about the service / technical details. A little long wait time during the service; however, the dealership was extremely busy. Comfortable customer lounge. technical details. A little long wait time during the service; however, the dealership was extremely busy. Comfortable customer lounge. More