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Mercedes-Benz of Stevens Creek - Service Center

San Jose, CA

4.4
623 Reviews

623 Reviews of Mercedes-Benz of Stevens Creek - Service Center

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February 04, 2022

Great dealership with world class service facility and team. Service advisers are very knowledgeable and try their best to delight the customers. It is pricy, but that is i guess somewhat expected. More

by mark
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Samer
Feb 09, 2022 -

Mercedes-Benz of Stevens Creek responded

Hi Mark, thank you so much for your positive comments about Mercedes-Benz of Stevens Creek! Don't hesitate to call us if you ever need anything. Be safe on the road!

February 04, 2022

The employees have all been great at their jobs in communication and timely completion of tasks. The layout of the facility since their remodel a few years ago has improved the flow of traffic. T More

by Mel
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
John Stansbury
Feb 09, 2022 -

Mercedes-Benz of Stevens Creek responded

Hi Mel, thank you for taking the time to share your feedback with us. Don't hesitate to call us if you ever need anything. Be safe on the road!

February 03, 2022

I bought my car from mercedes-benz of stevens creek and I do routine service and repair there. Service is always timely and professional + they provide a loaner car while my car is in repair. They address al More

by JD
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
DANNY B HO
Feb 07, 2022 -

Mercedes-Benz of Stevens Creek responded

Hi, we are very happy to have provided you with such a positive experience! We're always here to provide exceptional service at a great value -- we hope you'll consider us again in the future!

February 03, 2022

My service advisor provides great customer service. He is polite, professional, prompt, caring and very helpful in addressing all our needs. More

by poonleung
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Tran, Phuong
Feb 07, 2022 -

Mercedes-Benz of Stevens Creek responded

Hi, thank you for taking the time to share your feedback with us. Don't hesitate to call us if you ever need anything. Be safe on the road!

February 03, 2022

Knowledgeable, Professional, Danny Ho, Service Provider - Incredibly knowledgeable and Impeccable customer service. Danny knows the Mercedes Brand in terms of vehicles - No other Mercedes Dealership (for More

by AMC
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Danny Ho
Feb 07, 2022 -

Mercedes-Benz of Stevens Creek responded

Hi, we are very happy to have provided you with such a positive experience! We're always here to provide exceptional service at a great value -- we hope you'll consider us again in the future!

February 03, 2022

Very helpful all around and my car was done quicker than originally predicted. Super professional and respectful the entire time. More

by Jayson.angulo14
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Samer
Feb 07, 2022 -

Mercedes-Benz of Stevens Creek responded

Hi, we are very happy to have provided you with such a positive experience! We are always more than happy to assist you if anything else comes up. Take care!

February 02, 2022

Courtesy, competence, care and professionalism defines my service advisor interactions at the MB dealership at Stevens Creek. More

by AC
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
John Stansberry
Feb 06, 2022 -

Mercedes-Benz of Stevens Creek responded

Hi, thank you for taking the time to share your feedback with us. We always strive to provide personable and excellent customer service. Thank you again for the review!

February 01, 2022

Giselle Help me a lot with my tires and she was the best representative I ever had she was so good with me help me a lot and I wish to her and Mercedes Stephen Creek all the best More

by Ori
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Giselle
Feb 05, 2022 -

Mercedes-Benz of Stevens Creek responded

Hi, our Staff is dedicated to providing all our guests with outstanding customer service and quality work you can trust! If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!

January 31, 2022

Prompt. Professional. Communicates well with us. Offers replacement car! Special thank you to Steve Kirksey👍 More

by Mike and Vicki
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Steve Kirksey
Feb 03, 2022 -

Mercedes-Benz of Stevens Creek responded

Hi Mike, thank you for taking the time to share your feedback with us. We're always here to provide exceptional service at a great value -- we hope you'll consider us again in the future!

January 28, 2022

We have been doing business with Mercedes-Benz of Stevens Creek since 1995. We have purchased multiple Mercedes and have always had the cars serviced by this dealer. The experience is always first class and More

by Steve Quattrone
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
John Stansberry
Jan 31, 2022 -

Mercedes-Benz of Stevens Creek responded

Hi Steve, thank you for taking the time to share your feedback with us. Feel free to stop by if you ever need any more help.

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