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Mercedes-Benz of Stevens Creek - Service Center

San Jose, CA

4.5
618 Reviews

618 Reviews of Mercedes-Benz of Stevens Creek - Service Center

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February 06, 2022

Steve is the very BEST! We are Completely happy with our service and the dealership. Highly recommend. More

by brigbaby2
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Steve
Feb 08, 2022 -

Mercedes-Benz of Stevens Creek responded

Hello, we're happy you found our staff to be so supportive during your experience here at Mercedes-Benz of Stevens Creek. We are always more than happy to assist you if anything else comes up. Take care!

February 06, 2022

Quite disappointed. No loaner vehicles or shuttles. Now that Mercedes Stevens Creek is part of auto nation a company with multiple dealerships they should be able to get a car from a sister branch. Plus th More

by TS
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
No
Employees Worked With
I don’t remember the name of the two guys
Feb 10, 2022 -

Mercedes-Benz of Stevens Creek responded

Hi, thank you for taking the time to leave us feedback. Our General Manager would like to help turn your experience around. If you're willing, please contact our GM at (408) 641-4610 to discuss what we can do to help.

February 05, 2022

Troy Schalk is a good advisor. My 3 cars run perfectly between each annual service which is a testament to the good, efficient mechanics you maintain in the dealership. I would never take my cars elsewher More

by mauricetofig
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Troy Schalk
Feb 08, 2022 -

Mercedes-Benz of Stevens Creek responded

Hi, we are very happy to have provided you with such a positive experience! If you ever need help, just give us a call. Happy motoring!

February 05, 2022

I would have forgotten but they called and made sure that I got the benefit of my wheel package. More

by Einstein
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
John Staussberg
Feb 08, 2022 -

Mercedes-Benz of Stevens Creek responded

Hello Einstein, we appreciate you taking the time to leave us this feedback. If you ever need help, just give us a call. Happy motoring!

February 04, 2022

I’ve been owning and buying MB for 20 years and MB of Stevens Creek has been my best experience from trading in cars, purchases and especially service! Service department is top notch. Never had a vehicl More

by martin.schulter
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Randy Sorrentino
Feb 08, 2022 -

Mercedes-Benz of Stevens Creek responded

Hi, we strive for 100% satisfaction, and it is great to see you had such a positive experience at Mercedes-Benz of Stevens Creek. Please let us know if there is anything else we can do for you; we are more than happy to help! Take care!

Feb 08, 2022 -

martin.schulter responded

Stevens Creek has been my best experience from trading in cars, purchases and especially service! Service department is top notch. Never had a vehicle come back without fully repaired, cleaned and always satisfied

February 04, 2022

Great dealership with world class service facility and team. Service advisers are very knowledgeable and try their best to delight the customers. It is pricy, but that is i guess somewhat expected. More

by mark
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Samer
Feb 09, 2022 -

Mercedes-Benz of Stevens Creek responded

Hi Mark, thank you so much for your positive comments about Mercedes-Benz of Stevens Creek! Don't hesitate to call us if you ever need anything. Be safe on the road!

February 04, 2022

The employees have all been great at their jobs in communication and timely completion of tasks. The layout of the facility since their remodel a few years ago has improved the flow of traffic. T More

by Mel
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
John Stansbury
Feb 09, 2022 -

Mercedes-Benz of Stevens Creek responded

Hi Mel, thank you for taking the time to share your feedback with us. Don't hesitate to call us if you ever need anything. Be safe on the road!

February 03, 2022

I bought my car from mercedes-benz of stevens creek and I do routine service and repair there. Service is always timely and professional + they provide a loaner car while my car is in repair. They address al More

by JD
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
DANNY B HO
Feb 07, 2022 -

Mercedes-Benz of Stevens Creek responded

Hi, we are very happy to have provided you with such a positive experience! We're always here to provide exceptional service at a great value -- we hope you'll consider us again in the future!

February 03, 2022

My service advisor provides great customer service. He is polite, professional, prompt, caring and very helpful in addressing all our needs. More

by poonleung
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Tran, Phuong
Feb 07, 2022 -

Mercedes-Benz of Stevens Creek responded

Hi, thank you for taking the time to share your feedback with us. Don't hesitate to call us if you ever need anything. Be safe on the road!

February 03, 2022

Knowledgeable, Professional, Danny Ho, Service Provider - Incredibly knowledgeable and Impeccable customer service. Danny knows the Mercedes Brand in terms of vehicles - No other Mercedes Dealership (for More

by AMC
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Danny Ho
Feb 07, 2022 -

Mercedes-Benz of Stevens Creek responded

Hi, we are very happy to have provided you with such a positive experience! We're always here to provide exceptional service at a great value -- we hope you'll consider us again in the future!

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