Mercedes-Benz of Stevens Creek - Service Center

from the time i left the Sprinter with Ethan to the time i picked it up he kept me completely informed on its process couldnt be happier i picked it up he kept me completely informed on its process couldnt be happier More

Fast & straightforward. However, they charged $7 for gas. I only used the loan car for going to work and coming back home. Charging $7 is not for the customer service. However, they charged $7 for gas. I only used the loan car for going to work and coming back home. Charging $7 is not for the customer service. I've never charged before for just going to work and back home. More

My service advisor, Danny Ho, is always helpful, honest and has my best interest and experience in mind. and has my best interest and experience in mind. More

I was late to my appointment, but was still helped. Ethan was friendly and knowledgeable. was friendly and knowledgeable. More

Great personal service greatAnwers right away Take Great personal service great Anwers right away Take care soon Quality Honesty Reponsability Good understanding Great personal service great Anwers right away Take care soon Quality Honesty Reponsability Good understanding More

Service center is well organized. During my visit the center was apparently extremely busy with an unusually large number of vehicles being serviced. center was apparently extremely busy with an unusually large number of vehicles being serviced. More

We got the appointment we wanted and it was done on time. The service was excellent. time. The service was excellent. More

Having to wait for more than 15 minutes (without explanation) for the service advisor to drop off my car did not help the ratings, neither did the same wait time to get the car back after payment. explanation) for the service advisor to drop off my car did not help the ratings, neither did the same wait time to get the car back after payment. Main issue: thought the company was reputable and therefore trusted the advisor, but I was lead to unneceassary services doubling the price. I asked for Service B. The advisor offered 'minimum', 'regular' and 'maximum'. Some items in the 'minimum' seemed unnecessary to me. He said, it is recommended, especially the brake fluid replacement. We scratched two wheel/tire related items, but left the brake fluid job. When I received the invoice at the end of the day, it said 'CUSTOMER requested 3 year 30,000 mile service' (for my 2 year old car with 7000 miles). As mentioned, I had requested a 'Service B' (oil change plus some filter). My car asked for it and the manual talked about it. At order time I did not receive a printed copy of what supposed to be done. I only saw (socialy distanced) a tablet. I did not see the key "3 year". On top of it I was also charged more than what he told me ($831 plus tax instead of $746 plus tax). Again, no written record leaves it to his word against mine. They nickel and dime you on top of that: One item said 'Remote battery', which means battery for the remote, "it is only a dollar", he said. On the invoice it said: $2.75 plus tax. They may have added labor as well. Conclusions left for the reader. More

Very fast service, they took their time to check the car with me and look for any other issues that needed to be addressed. with me and look for any other issues that needed to be addressed. More

professional staff, they friendly I had a great professional staff, they friendly I had a great experience, I used other Mercedes dealership around San Jose but this has been my favorite so far E professional staff, they friendly I had a great experience, I used other Mercedes dealership around San Jose but this has been my favorite so far Ethan was my service advisor and I’ve been very happy with him, great job Shawn More