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Mercedes-Benz of Stevens Creek - Service Center

San Jose, CA

4.5
618 Reviews

618 Reviews of Mercedes-Benz of Stevens Creek - Service Center

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February 28, 2022

Excellent service for my MB CLK 430; and support from my service advisor at Stevens Creek facility. More

by FRED JAFFIN
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
John Stansbury
Report | Print
Mar 03, 2022 -

Mercedes-Benz of Stevens Creek responded

Hi Fred, thank you for your positive review. We're happy to have been of service to you. We always strive to provide personable and excellent customer service. Thank you again for the review!

February 25, 2022

I drive to MB Stevens Creek from San Francisco to get friendly and high class auto service. More

by Ruslan.163
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Troy Shalk
Report | Print
Feb 28, 2022 -

Mercedes-Benz of Stevens Creek responded

Hello, we set high expectations for ourselves so it’s gratifying to hear you had a great experience with us. Drive safe, and we'll see you on the road.

February 24, 2022

Very efficient from the moment I arrived to my pickup time. Everything is explained and I know my car will be cared for right up to the car wash. I could take my car anywhere but I trust the excellent ca More

by Pat Blair
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Steve
Report | Print
Feb 26, 2022 -

Mercedes-Benz of Stevens Creek responded

Hi Pat, our Staff is dedicated to providing all our guests with outstanding customer service and quality work you can trust! If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!

February 24, 2022

Excellent service, efficient and fast. The service adviser John Stansberry is very professional, knowledgeable and friendly. Always makes sure to arrange a loaner vehicle which is super he More

by aharon
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
John Stansberry
Report | Print
Feb 26, 2022 -

Mercedes-Benz of Stevens Creek responded

Hi, our Staff is dedicated to providing all our guests with outstanding customer service and quality work you can trust! If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!

February 22, 2022

Fast professional service appointment. Everyone is very polite and helpful. The service was efficient too. More

by Over
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
John Stansberry
Report | Print
Feb 25, 2022 -

Mercedes-Benz of Stevens Creek responded

Hi, we are very happy to have provided you with such a positive experience! Please don't hesitate to reach out if there's anything additional we can do for you.

February 22, 2022

I always appreciate the speed and quality of the service of this shop. Whenever I have issues, they will help to address swiftly. More

by chablis8
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Ethan Kurtz
Report | Print
Feb 25, 2022 -

Mercedes-Benz of Stevens Creek responded

Hi, we appreciate your input. Glad to hear that you are consistently impressed with the service we offer here at Mercedes-Benz of Stevens Creek. If there is anything more we can do for you, please don’t hesitate to reach out. Come back and see us any time! Take care!

February 21, 2022

I'm very satisfy to good quality of Mercedes service and thank you for Danny Ho's kindness.But appointment take a too long time. please reduce the waiting time. More

by ilhyung lee
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Danny Ho
Report | Print
Feb 23, 2022 -

Mercedes-Benz of Stevens Creek responded

Hi, your satisfaction is our top priority. Don't hesitate to call us if you ever need anything. Be safe on the road!

February 21, 2022

When arriving at your dealership regarding a warranty issue on my 2020GLE. Charlie Fish sprang into action and was able to take care of the problem expeditiously. Great service. I would highly recomme More

by jklockemann
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Samer Khayati
Report | Print
Feb 24, 2022 -

Mercedes-Benz of Stevens Creek responded

Hi, thank you for your positive review. We're happy to have been of service to you. We appreciate your recommendation of Mercedes-Benz of Stevens Creek and we hope to be of service again in the future.

February 19, 2022

Overall they’re good but if can add in the on line maintenance status update app will be excellent! More

by hanswang55
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Troy Schalk
Report | Print
Feb 22, 2022 -

Mercedes-Benz of Stevens Creek responded

Hi, thank you for taking the time to share your feedback with us. If you ever need help, just give us a call. Happy motoring!

February 18, 2022

Excellent customer service provided by Nate in the service department. Will definitely be returning with any future service needs. More

by bauer.maria
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Nate
Report | Print
Feb 20, 2022 -

Mercedes-Benz of Stevens Creek responded

Hi, we're happy to hear you had such a positive experience with our team! Please let us know if there is anything else we can do for you; we are more than happy to help!

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