Mercedes-Benz of Stevens Creek - Service Center

I had a very good experience at Mercedes - Benz of Stevens Creek with Steve Kirksey Stevens Creek with Steve Kirksey More

Very poor communication. I made my appointment 7 days later so they can order the part. 2 days after I dropped my vehicle off they texted to ask who ordered my part, they fo I made my appointment 7 days later so they can order the part. 2 days after I dropped my vehicle off they texted to ask who ordered my part, they forgot to order my part, 2 days later they ordered it. Short story an additional 3 weeks later (6 weeks total) they have no idea where the part is or when it will arrive. All I get is a shrug of the shoulders when I go in. They are suppose to call when the part comes in. More

Susan, our Service Rider is the best! She took great care of us and our car. She addressed all of our concerns in a timely fashion. The work that was completed on our car was perfect. She took great care of us and our car. She addressed all of our concerns in a timely fashion. The work that was completed on our car was perfect. More

Danny Ho is the Great service advisor, he provided an excellent work and very polite! excellent work and very polite! More

Every single time I bring my car for service, Troy Shalk, the service advisor, is being very helpful, knowledgeable, friendly and a real professional. Probably he is the only reason I keep coming back to thi the service advisor, is being very helpful, knowledgeable, friendly and a real professional. Probably he is the only reason I keep coming back to this dealership for service. More

Had my car for repair. Erica was excellent. Car came back in very nice condition. Erica was excellent. Car came back in very nice condition. More

Jake, who is my advisor is terrific at his job. I can’t say enough about his kindness and helpfulness. I can’t say enough about his kindness and helpfulness. More

Always professional and helpful. They have a great service department. I have purchased two cars from them in the past and plan to buy another in the future. They have a great service department. I have purchased two cars from them in the past and plan to buy another in the future. More

For as long as I have had the pleasure of having John Stansberry as my service advisor, he has always been friendly, knowledgeable, and extremely professional. He is the reason I keep coming back. Stansberry as my service advisor, he has always been friendly, knowledgeable, and extremely professional. He is the reason I keep coming back. More

Good follow up and in time service with reasonable price. Thanks for washing the car after replacing tire. Thanks for washing the car after replacing tire. More