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Mercedes-Benz of Stevens Creek - Service Center

San Jose, CA

4.5
618 Reviews

618 Reviews of Mercedes-Benz of Stevens Creek - Service Center

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March 20, 2022

My advisor Troy did very good job and explaination to me. I really appreciate his help all the time. More

by Annie Nin
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Troy
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Mar 23, 2022 -

Mercedes-Benz of Stevens Creek responded

Hello Annie, it means so much to us that you chose our dealership! We're always here to provide exceptional service at a great value -- we hope you'll consider us again in the future!

March 18, 2022

John Stansberry is an excellent service advisor and is the chief reason we continuously do business with Mercedes of Stevens Creek. More

by Jegwherry
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
John Stansberry
Report | Print
Mar 23, 2022 -

Mercedes-Benz of Stevens Creek responded

Hi, thank you for taking the time to share your feedback with us. Feel free to stop by if you ever need any more help.

March 17, 2022

Service was great. Everyone was friendly, car was very nice and clean when I picked it up. More

by Aloustau420
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
John
Report | Print
Mar 22, 2022 -

Mercedes-Benz of Stevens Creek responded

Hi, we appreciate your positive review about your recent experience with us! If you have any further questions, please give us a call. We're always happy to help! Take care!

March 16, 2022

The service was technically fine and car was delivered on time. However, the car came back dirty (uncleaned). In addition, there was no drop off. I was told this is due to COVID but I haven’t seen any of the More

by mani
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
No
Employees Worked With
Samer
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Mar 20, 2022 -

Mercedes-Benz of Stevens Creek responded

Hi, thank you for taking the time to share your feedback with us. Feel free to stop by if you ever need any more help.

March 14, 2022

I been with this dealer for more than 25 years. . I am very happy with their reliable service. More

by Iyeh
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Steve
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Mar 16, 2022 -

Mercedes-Benz of Stevens Creek responded

Hi Iyeh, thank you for your positive review. We're happy to have been of service to you. Drive safe, and we'll see you on the road.

March 14, 2022

The dealer deprogramed all of my settings and has no personnel available to assist with the reset. One pays $150K+ for a car and gets it back with all factory settings. More

by spahl
Customer Service
Friendliness
Quality Of Work
Recommend Dealer
No
Employees Worked With
Unknown
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Mar 14, 2022 -

Mercedes-Benz of Stevens Creek responded

Hello, we are deeply disappointed by your experience at Mercedes-Benz of Stevens Creek. Our General Manager would really like to help turn your experience around. If you would be willing to give us another chance, please contact our GM at (408) 641-4610 to discuss what we can do to help.

Mar 14, 2022 -

spahl responded

My direct dial number is 408-918-2826. I sent a message to the GM through my sales representative. When your GM has time, I am available to discuss.

March 13, 2022

Very responsive and quick turn around in the repair shop. Friendly and easy to work with. More

by David.J.Boudreault
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Ethan
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Mar 15, 2022 -

Mercedes-Benz of Stevens Creek responded

Hi, thank you for taking the time to share your feedback with us. Feel free to stop by if you ever need any more help.

March 13, 2022

Thorough service all the time! Danny Ho always takes care of my account making sure all concerns are addressed. More

by Maagatep
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Danny Ho
Report | Print
Mar 15, 2022 -

Mercedes-Benz of Stevens Creek responded

Hi, thank you for taking the time to share your feedback with us. Feel free to stop by if you ever need any more help.

March 12, 2022

Everybody was Very professional. And the service was prompt. Service completed with in day. I appreciate having a loaner car available every time i go in. More

by JL
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Troy shalk
Report | Print
Mar 13, 2022 -

Mercedes-Benz of Stevens Creek responded

Hi, thank you for your positive review. We're happy to have been of service to you. If you need more help, our team is available to talk -- safe travels!

March 11, 2022

Dropped off my car for B service. Service check-in was friendly and efficient. My most pleasant surprise was no extras on my bill. I prepaid my maintenance when I purchased the car. I More

by sean.campion
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Erica
Report | Print
Mar 13, 2022 -

Mercedes-Benz of Stevens Creek responded

Hi Sean, our Staff is dedicated to providing all our guests with outstanding customer service and quality work you can trust! Thank you so much for being one of our valued guests and we look forward to your next visit!

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