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Mercedes-Benz of Stevens Creek - Service Center

San Jose, CA

4.5
618 Reviews

618 Reviews of Mercedes-Benz of Stevens Creek - Service Center

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April 11, 2022

I brought my car in for service/repair. Initially, I was skeptical due to a bad prior experience. It seems things have change, I got an honest assessment of the issues, and repairs were d More

by brian.m.lee
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Vincent Hoang
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Apr 14, 2022 -

Mercedes-Benz of Stevens Creek responded

Hi, thank you for your positive review. We're happy to have been of service to you. Don't hesitate to call us if you ever need anything. Be safe on the road!

April 10, 2022

Excellent service, great team! Service team is always helpful. They suggest accordingly to our needs. More

by Rohith
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Troy
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Apr 13, 2022 -

Mercedes-Benz of Stevens Creek responded

Hi Rohith, our Staff is dedicated to providing all our guests with outstanding customer service and quality work you can trust! If you need more help, our team is available to talk -- safe travels!

April 08, 2022

Very high response rate by john and loved the ease of process that he made the whole maintenance to be More

by Lakshay sharma
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
John
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Apr 12, 2022 -

Mercedes-Benz of Stevens Creek responded

Hello Lakshay, we're happy to hear you had such a positive experience with our team! If you have any further questions, please give us a call. We're always happy to help!

April 07, 2022

It would be helpful if the dealership could provide a loaner car for Sprinter service as I live 25 miles away from the dealership and a ride to and from the dealership is difficult. More

by zelvermichael
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Eathen
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Apr 12, 2022 -

Mercedes-Benz of Stevens Creek responded

Hi, thank you for taking the time to share your feedback with us. If you are willing, please call our General Manager at (408) 641-4610 for further assistance with moving forward. Thank you for leaving your feedback, and we hope to hear from you in the future.

April 06, 2022

Good and friendly folks. Quick service. Professional and courteous. Ample waiting space. Dealer knew his stuff More

by Shubhamy2
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Danny
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Apr 08, 2022 -

Mercedes-Benz of Stevens Creek responded

Hi, it is great to read such wonderful comments about your recent experience with us! If you need more help, our team is available to talk -- safe travels!

April 03, 2022

Very professional service people. Everything went very well ! And free rent car。 Thanks Susan S。 More

by lohengineering
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Susan S.
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April 02, 2022

I asked the technician to give me a quote on a cosmetic repair for the car since someone scraped the bottom front while parking. The technician never responded. He was also not knowledgeable on the functio More

by inescolombetti
Customer Service
Friendliness
Quality Of Work
Recommend Dealer
No
Employees Worked With
Nate
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Apr 06, 2022 -

Mercedes-Benz of Stevens Creek responded

Hi, our Staff is dedicated to providing all our guests with outstanding customer service and quality work you can trust! If you ever need help, just give us a call. Happy motoring!

April 01, 2022

Thanks to Nate to figure out the engine mount problem on my 2015 GLK350. He briefed me on the progress and helped with my loaner over the weekend. More

by maxlau008
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Nate Jones
Report | Print
Apr 05, 2022 -

Mercedes-Benz of Stevens Creek responded

Hi, thank you for your kind review; we are happy to pass along your comments to the team here at Mercedes-Benz of Stevens Creek! If you need more help, our team is available to talk -- safe travels!

April 01, 2022

Very professional service and sales people. Free rental car. Everything went very well . Thanks again, Susan S! More

by Jun
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Susan Sulimani
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Apr 05, 2022 -

Mercedes-Benz of Stevens Creek responded

Hi Jun, we are very happy to have provided you with such a positive experience! If you ever need help, just give us a call. Happy motoring!

March 31, 2022

Great service overall, quite good results and got my car tuned up very well and within expectation More

by magtse
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Troy S
Report | Print
Mar 31, 2022 -

magtse responded

Great service overall, quite good results and got my car tuned up very well and within expectation

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