Mercedes-Benz of Stevens Creek - Service Center

Susan is awesome, she is the one to go too thank you again great job again great job More

I had to bring my vehicle in for a routine service, and my service rep Erica Flores made my overall experience very smooth and pleasant. I was provided a loaner vehicle, and although the morning was very b my service rep Erica Flores made my overall experience very smooth and pleasant. I was provided a loaner vehicle, and although the morning was very busy, i observed Lupe managing her post quite impressively under obvious pressure from the customers. She was able to secure me a loaner vehicle and get me on my way back to work, while my vehicle was being serviced. I hope MBZ of Stevens Creek is aware of the valued customer service these employees provide. Thank you again! More

Very happy with the level of service. I arrived on time and was received quickly. A loaner car was ready to pick up. In 15 minutes or so I was on my way to work. Thanks I arrived on time and was received quickly. A loaner car was ready to pick up. In 15 minutes or so I was on my way to work. Thanks More

Fast and effective services Customer care is very good Responses to the issue in a quick manner good Responses to the issue in a quick manner More

I always have a great experience in Mercedes-Benz of Stevens Creek. The crew is very courteous and professional, and I am always satisfied with the service. Stevens Creek. The crew is very courteous and professional, and I am always satisfied with the service. More

Honest discussion with service advisor. Did not try to oversell stuff and made it a reasonable spend Did not try to oversell stuff and made it a reasonable spend More

convenient location. good service advisor. been using same dealer over twenty years. very satisfied with service. good service advisor. been using same dealer over twenty years. very satisfied with service. More

Always provides efficient, reliable and professional service. Service is on the rxpensive side but the quality is there service. Service is on the rxpensive side but the quality is there More

Had to take my Sprinter in for service. Nate was awesome! It ended there. My Sprinter is my business. I don't need it Friday so I dropped it Friday morning expecting to at least hear mid-da Nate was awesome! It ended there. My Sprinter is my business. I don't need it Friday so I dropped it Friday morning expecting to at least hear mid-day Friday. I finally contacted them Friday evening and the technician hadn't gotten to it. I got it back Tuesday evening. But I didn't know when I was getting it back until Tuesday afternoon. Apparently only one technician. Fine but tell me so I can plan my business. And he only came in in the afternoon on Tuesday. To add insult to injury, there are not loaner vehicles available for Sprinters. As much as I like working with Nate I will not bring my van to the dealership unless I absolutely have to. I would assume that for other Mercedes the service center is fine but for a Sprinter I felt like a second class citizen. More

very high price. ... good service.... too expensive for me. going down the street next time. ... good service.... too expensive for me. going down the street next time. More