Mercedes-Benz of Stevens Creek - Service Center

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our assistant gave us professional analysis and suggestion。The service was fast and accurate，we will come back for sure suggestion。The service was fast and accurate，we will come back for sure More

Stevens Creek MB has an excellent system to service our GLE 350. We do our annual checkup and have never had any service problems in the intervening year. Their systems and vehicle insight have worked fo GLE 350. We do our annual checkup and have never had any service problems in the intervening year. Their systems and vehicle insight have worked for us. More

Need communication between departments. When we dropped off the car at 3:45 pm or so . Service did not know what the car was there for. I have talked to service department explaining When we dropped off the car at 3:45 pm or so . Service did not know what the car was there for. I have talked to service department explaining the reason the car was being towed., They misplaced the car key, found after a couple of calls to the tow truck driver . I was disappointing. It is after all a MERCEDES DEALER.. More

Awesome service by Troy. Make me feel valued accommodate my appointment in busy time and save my day . Make me feel valued accommodate my appointment in busy time and save my day . More

5 stars for all the staff members. Danny is knowledgeable, courteous and clear. Even the other staff (lady managing the line and guy who delivered the car at the end) were prompt and f Danny is knowledgeable, courteous and clear. Even the other staff (lady managing the line and guy who delivered the car at the end) were prompt and friendly. Deducting 1 star for unavailability of loaner cars. I was told it was backlogged for 5 weeks! That just shows a lack of planning on the dealership's part. Even the local repair shop (that has much lower repair prices) provides me with a loaner Mercedes car every time. More

Good service experience. Made sure all service items were completed. Delay on some parts but was allowed use of loaner care for duration. Made sure all service items were completed. Delay on some parts but was allowed use of loaner care for duration. More

Very nice, capable, concerned people at a large excellent facility. Mercedes-Benz of Stevens Creek is the right place to take your Mercedes for service. facility. Mercedes-Benz of Stevens Creek is the right place to take your Mercedes for service. More

The staff are friendly, try their best to help me resolve issues, and respond quickly. issues, and respond quickly. More

I had to bring my GLC300 in for a routine service, and my service rep Danny Ho made my overall experience very smooth and pleasant. service rep Danny Ho made my overall experience very smooth and pleasant. More