Mercedes-Benz of Stevens Creek - Service Center

They take care of my car in a timely manner. It really save my time and service is great! I have been with them for 12 years. It really save my time and service is great! I have been with them for 12 years. More

Great services. Professional and friendly staff. Lovely dealership and perhaps the best dealership in San Jose. They have thumbs up from me. Professional and friendly staff. Lovely dealership and perhaps the best dealership in San Jose. They have thumbs up from me. More

Clean, welcoming, friendly & professional are all adjectives I use to describe the experience. Iy is where I go for services. adjectives I use to describe the experience. Iy is where I go for services. More

John has always gone above and beyond in helping us with our vehicle. Thank you John and keep up the good work! our vehicle. Thank you John and keep up the good work! More

Very efficient. kept me informed 24-7! For progress on car .thank you so much kept me informed 24-7! For progress on car .thank you so much More

Excellent customer care starting from dropping the car for service until the car is delivered. I will give 10 out of 10. for service until the car is delivered. I will give 10 out of 10. More

Word done as recommended and final cost less than estimate. Only wish they would have washed my rig. Nice people to work with. estimate. Only wish they would have washed my rig. Nice people to work with. More

Susan is amazing! I decided not to have a rental since the service date was going to be on a later day I was hoping to have. I was without a car but Susan called me an I decided not to have a rental since the service date was going to be on a later day I was hoping to have. I was without a car but Susan called me and offered a car since the service was goin to take longer. I always have had a great experience. Thank you for the great job! More

Danny greeted me promptly as I parked my car. He was very thorough in checking up on all car parts, breaks, tires, et al. He was very thorough in checking up on all car parts, breaks, tires, et al. More

I had an appointment to drop my car at 7:30 am for a simple brake pad job. No work was done on the car for 7 hours. I called at 1:30 pm to inquire about when I could get the car back and was told somebo simple brake pad job. No work was done on the car for 7 hours. I called at 1:30 pm to inquire about when I could get the car back and was told somebody would call me back. Nobody did. I called again at 3:30 pm and finally talked to the adviser, who told me the car was in a queue and would be worked on when a technician is available. After I asked to talk to the service supervisor and complained, then a mechanic was finally assigned to the job ad I got the car back at 5:00 pm that evening. Bad experience overall. Unfriendly service advisor. No consideration for the customer. This is the just the way it is, or so was I told. It makes me consider going to another dealer in the future or even buying another car brand. More