Mercedes-Benz of Stevens Creek - Service Center

I schedule my E350 for annual routine service. The schedule was originally to be in two weeks. My service advisor found out and was able to schedule it to be much earlier and also gave a loaner c The schedule was originally to be in two weeks. My service advisor found out and was able to schedule it to be much earlier and also gave a loaner car so I don't need to come home with other people in the same car. At the routine service, my advisor found out my car need to do additional work for the repair. So they fix my car at one visit! More

My service manager, Danny Ho, has always help me with the servicing of all of our Mercs. I needed to have the scheduled service completed quickly and he was able to get the job completed well ahead of sched servicing of all of our Mercs. I needed to have the scheduled service completed quickly and he was able to get the job completed well ahead of schedule. Excellent mechanical AND customer service! More

I took y MB to where I bought it, though there was a dealership closer to our house. I got there a little late for my appointment (15 min), and drove up and nobody came to greet me. I got out of the car dealership closer to our house. I got there a little late for my appointment (15 min), and drove up and nobody came to greet me. I got out of the car and stood around and then walked up where I saw someone taking care of a customer. She did ask me if I had an appointment and I said yes, she asked with whom and I told her. She then went inside and came out and said that person was not there today. I ended up getting someone else who explained to me the A and B service options. I went with B. I do not know if they were short of staff that day but seems like the initial contact should have been alot better. May try them again and see if short staff was the case if not, I will go to another dealership for servicing my MB. More

Although there were something mess up with appointment system, my service manager Mr. Fish helped me kindly to get the 1st year maintenance service. Excellent customer service! system, my service manager Mr. Fish helped me kindly to get the 1st year maintenance service. Excellent customer service! More

Had a very good service experience. My service manager, Ethan Kurtz helped throughout, gave plenty of suggestions, and was very cost effective. He and the service department definitely My service manager, Ethan Kurtz helped throughout, gave plenty of suggestions, and was very cost effective. He and the service department definitely earned a high mark! More

I don’t need 15 words to sum up the reason for my review. Three words say it all…Excellent Customer Service! Three words say it all…Excellent Customer Service! More

This review is based on the service department. I have taken my brand new car in at least three times for the same issue and had it returned with different issues and the old ones not being resolve I have taken my brand new car in at least three times for the same issue and had it returned with different issues and the old ones not being resolved. They make you seem like you’re crazy and that you should just be thankful for driving a Mercedes’. Listen, I’ve been driving them for well over 15 years and never had these issues. I would rather buy a car from competitor dealer than buy anything from Stevens creek. More

The staffs here are really nice. They always want to make sure to meet your needs. However, it is really hard to make an appointment and to reach out to them on phone. It would be ea They always want to make sure to meet your needs. However, it is really hard to make an appointment and to reach out to them on phone. It would be easier if you know who your advisor is when you need service done. More

This is where I have always taken my cars and have had great service. I appreciate the service reps as well. great service. I appreciate the service reps as well. More