Mercedes-Benz of Stevens Creek - Service Center

I took my 2005 SL500 into the dealer since the electronic functions (doorlocks from key fob, trunk opening, top going down, etc) were not working. It appeared the secondary battery in the trunk was bad, so functions (doorlocks from key fob, trunk opening, top going down, etc) were not working. It appeared the secondary battery in the trunk was bad, so I requested it be replaced. Unfortunately after I got the car back with a new battery and had left the dealer, I found none of those functions were working. While they had installed a new battery, the technician did not do any testing to insure that the initial described problems were fixed. I have had to reschedule another appointment three weeks later for the service people to complete the process and get everything working as it is supposed to. Finally the other issue is once my car was "ready" and the bill paid, it took the staff over 10 minutes to deliver the car to the pickup point at the service department. More

We were anxious about having a repair on a vehicle that is working perfectly, but there has been a smog related recall outstanding for some time. The staff made it simple to have the work done, there was n is working perfectly, but there has been a smog related recall outstanding for some time. The staff made it simple to have the work done, there was no pressure for additional work and they were friendly. (Note, no rating on price as it's N/A on a recall) More

It took some time for the repairs because of parts availability I guess ,but the overall experience was great. availability I guess ,but the overall experience was great. More

Susan Sulimani was fantastic. I always look forward to visiting Mercedes-Benz of Stevens Creek, knowing my service, maintenance would always be taken care of with the upmost dilig I always look forward to visiting Mercedes-Benz of Stevens Creek, knowing my service, maintenance would always be taken care of with the upmost diligence and professionalism by her. Thank you Susan for your service and look forward to next visit. More

Every phase of my service experience was perfect. Will always return to this dealer. Smythe Will always return to this dealer. Smythe More

Steve Kirksey did a great job in taking care of my service; he was particularly reasonable in handling a complaint that I had on the windshield washer which was totally my fault (I didn't operate it c service; he was particularly reasonable in handling a complaint that I had on the windshield washer which was totally my fault (I didn't operate it correctly). More

Troy got my recall and service done in one visit. He is a true customer service superstar. He is a true customer service superstar. More

Susan S. takes excellent care of my GLC and me when we come in for normal maintenance. takes excellent care of my GLC and me when we come in for normal maintenance. More

I am going to MB of Stevens Creek service department for about 20 years to service my MB cars and I will not go to any other Mercedes Benz dealer. I had to use out of area MB service centers couple of times about 20 years to service my MB cars and I will not go to any other Mercedes Benz dealer. I had to use out of area MB service centers couple of times when I was out of area but I was not happy with the the advisors and the work. I trust the service advisor in Stevens Creek when he recommends service and repairs. I think the quality of preventative maintenance is the reason my MB cars last many years with high mileage. More

Troy did a fantastic job in taking care of my need in a timely fashion timely fashion More