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Mercedes-Benz of Stevens Creek - Service Center

San Jose, CA

4.5
618 Reviews

618 Reviews of Mercedes-Benz of Stevens Creek - Service Center

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July 13, 2022

Needed a quick turnaround for my GLS, was ready for me by the end of the day! More

by jwstannard
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Danny Ho
Jul 14, 2022 -

Mercedes-Benz of Stevens Creek responded

Hello there! Thank you for taking the time to share your feedback with us. We're always here to provide exceptional service at a great value -- we hope you'll consider us again in the future!

July 12, 2022

Susan Sulimani was fantastic. I always look forward to visiting Mercedes-Benz of Stevens Creek.... More

by frank
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Susan
Jul 14, 2022 -

Mercedes-Benz of Stevens Creek responded

Hi Frank, we are very happy to have provided you with such a positive experience! If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!

July 11, 2022

Brought my car in for its regular maintenance but had issues with it stopping by itself. Took a lot of detective work but they traced it down to a damaged radar mount. Great follow up by Ethan to resolut More

by AlE
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Ethan
Jul 14, 2022 -

Mercedes-Benz of Stevens Creek responded

Hi, it is great to read such wonderful comments about your experience with us! We always strive to provide personable and excellent customer service. Thank you for the review!

July 06, 2022

Overall a decent experience, wait times tend to be long and they have limited courtesy cars available. More

by suzlee
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Susan, Samer
Jul 08, 2022 -

Mercedes-Benz of Stevens Creek responded

Hello, thank you for taking the time to share your feedback with us. We are pleased to hear you had such a positive experience with us! If you'd like, please contact our General Manager at (408) 641-4610. We'd appreciate the chance to make your experience a positive one.

July 06, 2022

Always a satisfactory experience when taking my car in for service at MB of Stevens Creek. Ethan the service advisor did a great job keeping me informed on the progress of the work and even sent a little More

by chavezjose6221
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Ethan
Jul 07, 2022 -

Mercedes-Benz of Stevens Creek responded

Hi, we are pleased to hear you had such a positive experience with us. We're always here to provide exceptional service at a great value -- we hope you'll consider us again in the future!

July 06, 2022

All service work was completed as promised and the car was ready on time and washed. More

by johnfay
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Nate Jones
Jul 07, 2022 -

Mercedes-Benz of Stevens Creek responded

Hi, thank you for your positive review. We're happy to have been of service to you. Drive safe, and we'll see you on the road.

July 04, 2022

James at Mercedes Benz dealer ship was very good and helpful. Good service at my car More

by Jimmy
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
James Duffer
Jul 05, 2022 -

Mercedes-Benz of Stevens Creek responded

Hi Jimmy, it is great to read such wonderful comments about your experience with us! We always strive to provide personable and excellent customer service. Thank you for the review!

July 01, 2022

We always get top notch service at MB of Steven’s Creek and our service advisor, John Stansberry goes above and beyond to meet our needs. More

by sboehnlein
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
John Stansberry
Jul 04, 2022 -

Mercedes-Benz of Stevens Creek responded

Hi, thank you for your positive review. We're happy to have been of service to you. We always strive to provide personable and excellent customer service. Thank you again for the review!

June 30, 2022

This is a nice dealership with wonderful staff and very service oriented. We have been working with our service agent for many years who is always very courteous and helpful to make the experience pleasant More

by arnab
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
John Stansbury
Jul 04, 2022 -

Mercedes-Benz of Stevens Creek responded

Hi Arnab, thank you for your positive review. We're happy to have been of service to you. Drive safe, and we'll see you on the road.

June 30, 2022

I don't recall the service tech's name, but he was courteous and attentive. Hopefully, your records can identify him. More

by eckstone
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Can't recall
Jul 04, 2022 -

Mercedes-Benz of Stevens Creek responded

Hi, our Staff is dedicated to providing all our guests with outstanding customer service and quality work you can trust! Drive safe, and we'll see you on the road.

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