Mercedes-Benz of Stevens Creek - Service Center

I have a very feed experience during my time at your dealership on Steven’s creek Blvd. I will recommend this place to anyone dealership on Steven’s creek Blvd. I will recommend this place to anyone More

I had a horrible experiment having the maintenance with them. I have been receiving "radar sensor dirty" message, after doing the examination they claimed it was damaged by external impact and charge me $2 them. I have been receiving "radar sensor dirty" message, after doing the examination they claimed it was damaged by external impact and charge me $2000 for the repair. I was under warranty coverage but they refuse to go through under warranty while there was absolutely no sign of external impact of the sensor. I argued with moth the advisor and the manager, they were both refused to provide the detailed diagnose of the damage and didn't want to even try to have the file the warranty claim. Really disappointed with this service and will never come back again. More

James, my service tech was awesome! He was helpful, understanding and knowledgeable. I will be back. He was helpful, understanding and knowledgeable. I will be back. More

As always, Vincent was excellent! Always keeping me informed and ready to help when I have a question. The online payment option was super easy to use. Always keeping me informed and ready to help when I have a question. The online payment option was super easy to use. More

It was great to get it done on a Saturday, and having loaner car for the day. loaner car for the day. More

I had no problem during this experience with service. John Stansberry was helpful and I do appreciate the online payment system. What could use some improvement is the pickup process. That was, unfortuna John Stansberry was helpful and I do appreciate the online payment system. What could use some improvement is the pickup process. That was, unfortunately, slow and clunky with multiple people at the desk and multiple people in line but only one person trying to help customers. Not a good look when you've already paid, etc.... More

John Stansberry and other mechanic person at Steven’s Creek Mercedes were helpful and attentive. Creek Mercedes were helpful and attentive. More

Overall the service is good. The service advisor keeps you informed of the progress. The online payment option is good. The service advisor keeps you informed of the progress. The online payment option is good. More

Eric Kurtz has been a great help and the whole experience has been as good as can be expected. has been as good as can be expected. More

i paid 3000 dollars and my issue was still not resolved. my car still wont start and they might ask me to pay more. terrible. my car still wont start and they might ask me to pay more. terrible. More