Mercedes-Benz of Stevens Creek - Service Center

I live over in Santa Cruz so I was grateful that they did the work quickly and got me only way back home. the work quickly and got me only way back home. More

Danny the service advisor was nice and courteous. Kept me updated of my vehicle. He gave me good suggestions about my vehicle Kept me updated of my vehicle. He gave me good suggestions about my vehicle More

Excellent service. The staff is very helpful and is focused on customer satisfaction and good results. The staff is very helpful and is focused on customer satisfaction and good results. More

This dealership is friendly. They provided excellent customer service. The loaner car service is also excellent. They provided excellent customer service. The loaner car service is also excellent. More

My service advisor Troy does an excellent job of keeping me advised on my car status and arranging drop off and pickup times that work for my schedule. me advised on my car status and arranging drop off and pickup times that work for my schedule. More

Got service done for A3. Gisele is a friendly and great agent. Car was in the shop for a week due to recall issue, but had a loaner with no issue. Communication was excell Gisele is a friendly and great agent. Car was in the shop for a week due to recall issue, but had a loaner with no issue. Communication was excellent via text. More

They are always attentive to my needs and concerns. I would highly recommend them to any Mercedes’ owner. I would highly recommend them to any Mercedes’ owner. More

Got well welcomed, and had service done efficiently. The place is clean, staff is kind. The place is clean, staff is kind. More

From the greeters, to my assigned maintenance consultant Ethan, everyone was first class. The quality of care and attention given to my needs ensured I understood the mechanical problems as well as the bes Ethan, everyone was first class. The quality of care and attention given to my needs ensured I understood the mechanical problems as well as the best path for resolution. More

I took my Mercedes for service to another dealership last year (Fletcher Jones Mercedes of Fremont). It was the most horrible experience I ever had. This time I decided to take it to Stevens Creek Mercedes w year (Fletcher Jones Mercedes of Fremont). It was the most horrible experience I ever had. This time I decided to take it to Stevens Creek Mercedes where the customer service in the service department was excellent. John Stanberry Was on top of every detail from the moment I got there was kind enough to contact me a few days after I picked up my car to make sure everything was working smoothly. It might’ve been the horrible experience I first encounter but I know where I’m taking my vehicle from now on. More