Mercedes-Benz of Stevens Creek - Service Center

God forbid if you have any issue or have to schedule an appointment, you will have to send them multiple emails and if you are lucky, you will get a response. Not sure why do they have a dedicated service appointment, you will have to send them multiple emails and if you are lucky, you will get a response. Not sure why do they have a dedicated service rep, why not let customers call and get one assigned? There is no value in a dedicated service rep since you are at their mercy to get a response. And don't get me started with the attitude of reps. And when you finally call and get an appointment, it will take you at least a few weeks to get one and more if you need a loaner. Even after reaching on time, I was told to hurry up since there is only 1 loaner left. I was turned back once for being 10 mins late since they didnt have any loaner cars left. This is not the service I would expect from a Mercedes Dealer. More

Service took forever and didn't start working until I call them. I had to chat them everyday to get them check my car. Late by a week, probably would've taken longer if I didn't text them everyday. call them. I had to chat them everyday to get them check my car. Late by a week, probably would've taken longer if I didn't text them everyday. More

Thank you so much to Danny Ho and the service team for the great service as always! the great service as always! More

Appreciate the accommodations, service advisor is personal, friendly, and professional. Actual service is always punctual and complete personal, friendly, and professional. Actual service is always punctual and complete More

Susan’s service was exceptional! She was very helpful and customer oriented. I like that she took the time to also explain everything. Thank you Susan!! She was very helpful and customer oriented. I like that she took the time to also explain everything. Thank you Susan!! More

Your service is excellent! Thank you so much for Susan and her teams ‘s work! Thank you so much for Susan and her teams ‘s work! More

Good customer service and excellent staff. Lupe was very good and knowledgeable. Did good service for our GLB 250. Lupe was very good and knowledgeable. Did good service for our GLB 250. More

John Stansberry is always great to me. The loaner car was so helpful especially since they were under staffed and took several days longer than expected for a standard service. The loaner car was so helpful especially since they were under staffed and took several days longer than expected for a standard service. More

Dealer offers a progressive view on service with providing us with pick up and delivery for car service. providing us with pick up and delivery for car service. More

My wife and I were visiting California and our E350 needed its first service completed. We made a service appointment and when we arrived, we told Jim, the service manager, that we were getting back on needed its first service completed. We made a service appointment and when we arrived, we told Jim, the service manager, that we were getting back on the road right after the service gets completed. He initially said the car would be ready the next day but after hearing we were traveling, the service was completed in 1.5 hours. Impressive customer service. I do not have any experience with the sales department however, if their service department is any indication of how the dealership treats it's customers, I might just drive back to California for my next Benz. Special thanks to Jim in the service department; top notch service Jim, we appreciate it. Brian More