Mercedes-Benz of Stevens Creek - Service Center

Prompt Friendly staff Knowledgeable (Troy) Convenient Clean Easy to call Attentive Easy to get to (Troy) Convenient Clean Easy to call Attentive Easy to get to More

I recently purchased a CLS 2022, after receiving the vehicle vehicle from the showroom floor it had damage to the paint and scratches all over it.I went through some pain and suffering. After six weeks vehicle vehicle from the showroom floor it had damage to the paint and scratches all over it.I went through some pain and suffering. After six weeks later, the vehicle could not be fixed, especially the paint. More

Steve Kirsky is the best service provider anywhere-we use this dealer which is further away only because of him. The phones are terrible -often no one answers and when they do the person is unable to talk t this dealer which is further away only because of him. The phones are terrible -often no one answers and when they do the person is unable to talk to the provider and get a timely answer but rather sends a message as I have already done. This is Mercedes not Toyota-an operator should immediately answer with immediate access to the person who can answer to the question or resolve the issue-as happened at Park Ave Motors and every other Mercedes shop we have used, we have used several when traveling and our closer shop. We are busy and expect prompt service and answers. I have considered the closer dealership several times because of this and when Steve retires (hopefully never) I (and my husband who also has a Mercedes) will switch if this isn't changed. I will also consider a car other than Mercedes when I need a new car as part of what kept me coming back was the ease of and excellent service at Park Ave Motors In PA which sadly no longer exists. Stephanie Romm Friduss MD (Mercedes owner for 20 years) More

Great customer service. Staff is friendly, attentive, and knowledgeable. Willing to answer any questions. Pleasant experience. Staff is friendly, attentive, and knowledgeable. Willing to answer any questions. Pleasant experience. More

Great service from a company that hires amazing people like my service advisor Nate. Excellent service, regular pricing, and creative ways to take care of business. I highly recommend them. like my service advisor Nate. Excellent service, regular pricing, and creative ways to take care of business. I highly recommend them. More

Stephen Kirksey quickly assisted to transport my GLC 300 with a dead battery from my home to Mercedes-Benz of Stevens Creek. This battery was tested thoroughly and found to be bad. A new battery was install with a dead battery from my home to Mercedes-Benz of Stevens Creek. This battery was tested thoroughly and found to be bad. A new battery was installed. Stephen also got a multi-point inspection performed at no charge and requested exterior courtesy wash. As promised, my vehicle with a new battery was ready next day. More

second service appointment went very well fast and friendly. Danny is always super helpful. Was in for alignment after new wheel and tire install. friendly. Danny is always super helpful. Was in for alignment after new wheel and tire install. More

As expected. Clear guidance and nice arrangement of loaner car while my car was in service. It could have been better if some photos could be shared when comm Clear guidance and nice arrangement of loaner car while my car was in service. It could have been better if some photos could be shared when communicating car issues with customers for clarity. More

Steve Kirskey took care of our 1999 C280 which had issues with O2 sensor, drive shaft, etc., was completed on schedule and the car is running well again! Steve is awesome as usual! with O2 sensor, drive shaft, etc., was completed on schedule and the car is running well again! Steve is awesome as usual! More

My first service experience after owning a MB GLE, and MB of Stevens Creek exceeded my expectations by resolving all mentioned issues. Follow up and status was updated in regular period by service manager. H of Stevens Creek exceeded my expectations by resolving all mentioned issues. Follow up and status was updated in regular period by service manager. He make sure that all repair and replacement of faulty parts were done as promised. I wish the washing was more better and spotless. More