Mercedes-Benz of Stevens Creek - Service Center

Amazing customer service! Everyone that works there is happy to help with anything needed. Vincent is a fabulous service agent! Everyone that works there is happy to help with anything needed. Vincent is a fabulous service agent! More

Fast and professional service, comfortable loaner, professional service, great location in center of bay area professional service, great location in center of bay area More

Understood my problem & provided good recommendations! Fixed the problem resolved the issue within the promised schedule! Fixed the problem resolved the issue within the promised schedule! More

My visit was great. I have been coming here for years for anything related to my daily mercedes-benz car and have always been treated well. Most visits go smoothly and i I have been coming here for years for anything related to my daily mercedes-benz car and have always been treated well. Most visits go smoothly and if there are any issues, they have always been promptly and professionally addressed. More

I went to other Mercedes and I cannot stress enough, Steve Creek Mercedes is the best dealership I have ever went to, and I am very pleased with Charlie the service manager, JP service advisor, Nate a Steve Creek Mercedes is the best dealership I have ever went to, and I am very pleased with Charlie the service manager, JP service advisor, Nate advisor in the pass, he is excellent as well . Their service department and Marvin in Sales is very knowledgeable in electric cars, the whole staff in the team are absolutely incredible. I give them all five stars. I went to other dealerships and I was not pleased at all. I came back to Stevens Creek and I always drive 2 1/2 hours because of the Excellent service and I told my family and friends about this dealership. I am very pleased, I had the tow guy to bring my car in and Roadside Assistance sent it to the dealership that sold me the car in the Dublin area. I told them to reroute my car to Steven Creek Mercedes service department trust me I will never bought my car at that Dublin dealership, I was in a hurry, and no one had the car, but this particular dealership this time I will be very patient and just order the car at the Autonation dealership. I bought close to 20 cars throughout the Autonation dealership and I am very happy with their services. The team treats, my family and myself with courtesy. It is very important to have excellent customer service, because we are stressed out when we come into the dealership to purchase or to get our car fixed. When the tow truck brought my car in every body was helpful, I watch them work as a team with a smile I looked at their body languages and their facial expressions, and they were happy to help each other , thank you again Autonation for helping me and I am pleased with the Roadside Assistance of Mercedes. They had to reroute my car and just to keep me happy because I did not want my car in the wrong hands of another dealership. The road assistance was very patient from Mercedes-Benz and they made sure that I was happy. It was a distance away, but they did it , now I am very happy and I wanted to stress out to everybody. You also have a excellent mechanics that was able to put Love back into my car so we could be back on the road again. I want to thank you and your team for keep up the good work because customers really need the love and the care because we’re all stressed out and we really need your support. Majority of these other Mercedes dealerships are not too friendly not saying all of them just majority and it does make a difference. Thank you for helping me and letting me go back home in my car with a smile. My heart and nerve's was so happy with piece of mind that your staff care about me and my car. No worries I will tell all my family and friends and strangers. Thank you God bless you and your staff. More

The service representatives keep you updated throughout the day and provide detailed information about the health of the vehicle without trying to to panic you into repairs. the day and provide detailed information about the health of the vehicle without trying to to panic you into repairs. More

I had a great experience at the Steven Creek Dealer of Mercedes Benz. The manager was Vietnamese and the salesman who helped me was Kenneth Nguyen. Also, Katrina in the parts department was very helpful. Mercedes Benz. The manager was Vietnamese and the salesman who helped me was Kenneth Nguyen. Also, Katrina in the parts department was very helpful. Thanks to all, Lieu More

I was new to this service center and TJ helped with taking the vehicle in. He was prompt and kept me informed on the service status. taking the vehicle in. He was prompt and kept me informed on the service status. More

I was Miss informed when purchasing my vehicle that certain upgrades were available, when they actually were not compatible with the model I purchased. I would have choose a different vehicle with the certain upgrades were available, when they actually were not compatible with the model I purchased. I would have choose a different vehicle with the upgraded if I was informed properly. The service center also misinformed me of the parts I wanted. More

Travis is wonderful. He's always listening to our concerns. My husband texts him throughout the day when I randomly have a question and he always responds in a timely mat He's always listening to our concerns. My husband texts him throughout the day when I randomly have a question and he always responds in a timely matter. More