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Mercedes-Benz of Stevens Creek - Service Center

San Jose, CA

4.5
618 Reviews

618 Reviews of Mercedes-Benz of Stevens Creek - Service Center

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January 16, 2023

Best customer service I’ve ever seen, been going there for 9 years and they are wonderful. More

by Misi
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Erica
Jan 20, 2023 -

Mercedes-Benz of Stevens Creek responded

Hi Misi, thank you for your positive review. We're happy to have been of service to you. Don't hesitate to call us if you ever need anything. Be safe on the road!

January 16, 2023

Very hospital for the maintenance service, easy let you know when you have to do the next step. More

by risarisa22
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Danny ho
Jan 20, 2023 -

Mercedes-Benz of Stevens Creek responded

Hi, thank you for taking the time to share your feedback with us. Don't hesitate to call us if you ever need anything. Be safe on the road!

January 12, 2023

Very courteous service and worked quickly on the car as we had another appointment. Quite pricey oil change and tire rotation however More

by Absmith26
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Ethan
Jan 17, 2023 -

Mercedes-Benz of Stevens Creek responded

Hi, we appreciate you taking the time to leave us this feedback. If you have any further questions, please give us a call. We're always happy to help!

January 12, 2023

Professional, on time and amazing service from start to end with everything customer needs. Strongly recommended. More

by gstulic
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Erica
Jan 17, 2023 -

Mercedes-Benz of Stevens Creek responded

Hi, we are very happy to have provided you with such a positive experience! Your recommendation means so much to us and we're so happy to have earned it. Thank you for taking the time to let the world know about your positive experience. Have a great day!

January 12, 2023

I am very satisfied with the service from Mercedes Benz of Stevens Creek. My service advisor, Susan Sulimani, is knowledgeable, responsive and professional. More

by lmikasa1
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Susan Sulimani
Jan 17, 2023 -

Mercedes-Benz of Stevens Creek responded

Hi, thank you so much for your positive comments about Mercedes-Benz of Stevens Creek! Please don't hesitate to reach out to us if there's anything more we can do!

January 12, 2023

My driver door does not respond to the lock button on the car handle two weeks after I picked it up. I have a vibration just after 2000 rpms ( I got new motor and transmission mounts through you). Took three More

by timhalsted
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Erica
Jan 17, 2023 -

Mercedes-Benz of Stevens Creek responded

Hi, thank you for taking the time to leave us feedback. Thank you for bringing this to our attention. We will use your comments to refine our efforts to ensure this issue does not happen again.

January 11, 2023

The service was great and the car was repaired as per schedule. I was very satisfied with the work and the service agent. The service agent Danny was very knowledgeable about the car warranty and all rec More

by Fran
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Danny Ho
Jan 13, 2023 -

Mercedes-Benz of Stevens Creek responded

Hi Fran, thank you for your positive review. We're happy to have been of service to you. Don't hesitate to call us if you ever need anything. Be safe on the road!

January 09, 2023

I’ve been going to Mercedes Benz of Stevens Creek for my cars for over 19 years! They do not disappoint! Best customer service around! More

by Daskani
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Erica Flores
Jan 12, 2023 -

Mercedes-Benz of Stevens Creek responded

Hi Daskani, we appreciate your input. Glad to hear that you are consistently impressed with the service we offer here at Mercedes-Benz of Stevens Creek. If there is anything more we can do for you, please don’t hesitate to reach out. Come back and see us any time! Take care!

January 09, 2023

very kind and detailed feedback from Ethanz. it was done within a day, too. the lounge was spacious and drip coffee was good while charging my mobile. More

by Tommy Park
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Ethanz
Jan 12, 2023 -

Mercedes-Benz of Stevens Creek responded

We are pleased to hear you had such a positive experience with us, Tommy! Thank you so much for being one of our valued guests and we look forward to your next visit!

January 03, 2023

I have been working with Danny for at least 15 years; he is alway competent and courteous! More

by valgarcia
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Danny ho
Jan 06, 2023 -

Mercedes-Benz of Stevens Creek responded

Hi, we are pleased to hear you had such a positive experience with us. If you ever need help, just give us a call. Happy motoring!

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