Mercedes-Benz of Stevens Creek - Service Center

Dropped our car for service. John Stansberry was excellent - kept us in the loop evry step of the way. Our SUV was delivered on time. When it looked like the software update didn John Stansberry was excellent - kept us in the loop evry step of the way. Our SUV was delivered on time. When it looked like the software update didn't happen completely, he scheduled a return visit immediately as well as tried to push out a remote update. The remote update resolved the problem and the vehicle is running fine. More

Services department should corporate together to help the client when they walk in to ask for help client when they walk in to ask for help More

We received excellent service at this dealership. Our service advisor is outstanding. Steve Kirsey is professional and personable. The employees where we picked up our loaner were exceptional. Courte Our service advisor is outstanding. Steve Kirsey is professional and personable. The employees where we picked up our loaner were exceptional. Courteous, helpful and all around nice employees who were attentive to our needs. We highly recommend this service department. More

This was my 1st time worked with the service advisor Mr. James Duffer, he is nice, helpful and well explained all my questions. Very good service! James Duffer, he is nice, helpful and well explained all my questions. Very good service! More

This was the 1st time we had a service appointment with Ethan Kurtz. He was friendly, knew his work, very helpful and went the extra mile for us! I give him 5 stars! Ethan Kurtz. He was friendly, knew his work, very helpful and went the extra mile for us! I give him 5 stars! More

Excellent service every time . We go back from when it used to be Smythe MBZ and Volvo. We go back from when it used to be Smythe MBZ and Volvo. More

I was very pleased with the Customer Service since my maintenance appointment was scheduled through the time my car was ready for pick up. maintenance appointment was scheduled through the time my car was ready for pick up. More

Ms Susan Sulimani was very helpful in getting my car serviced efficiently ánd fast. She has the customer’s car always to be safe after the annual check up. Thank MB for the diligence serviced efficiently ánd fast. She has the customer’s car always to be safe after the annual check up. Thank MB for the diligence More

as always -- excellent service. John always ensures we are taken care of and that our car is properly cared for. John always ensures we are taken care of and that our car is properly cared for. More

The work is always done well and my service advisor is good about keeping me updated. My only complaint is that if I need a loaner then the wait time for a service appointment is several weeks. good about keeping me updated. My only complaint is that if I need a loaner then the wait time for a service appointment is several weeks. More