Mercedes-Benz of Stevens Creek - Service Center

The phone service in this dealership is very poor and this is very frustrating to me. You should do something about it if you do really care about how your customers feel this is very frustrating to me. You should do something about it if you do really care about how your customers feel More

Reliable service, accommodating, timely, c c c c c c c c c c c c c c c c c c c More

I like the way they treated me when i first arrived and first experience with my car service. Erica my service adviser is super fast, direct to the point and very nice and easy to deal with. They also have first experience with my car service. Erica my service adviser is super fast, direct to the point and very nice and easy to deal with. They also have a video from the technician briefly to show the service is being done for my car. Thank you all so much for taking care of my car. More

I had a very bad experience with this dealership. In fact, My car was sabotaged by the maintenance service by this dealership. In fact, My car was sabotaged by the maintenance service by this dealership. More

Steve Kirksey is the absolute best. He's handled my car for 9 years and every time it has been a pleasant experience. He is why I continue to come back to Stevens Creek Mercedes. He's handled my car for 9 years and every time it has been a pleasant experience. He is why I continue to come back to Stevens Creek Mercedes. More

This dealership has been there for over 50 years. Well manner people and knowledgeable in what they do. Happy to do business with them Well manner people and knowledgeable in what they do. Happy to do business with them More

Terrible customer service, warranty service needs to be improved. The customer service employee hangs up the phone does not listen to the end of the conversation, does not want to delve into the problem.. improved. The customer service employee hangs up the phone does not listen to the end of the conversation, does not want to delve into the problem.. More

John Stansberry, our service rep for decades, always provides excellent service - Keeps us informed when car will be ready and makes sure we have a good loaner car. Loaner process is quick, and loaners provides excellent service - Keeps us informed when car will be ready and makes sure we have a good loaner car. Loaner process is quick, and loaners are nice and clean. Our repairs never require a second trip to remedy the problem, and I love how our car is returned in spotless condition. More

Working with Erica in the service department has been a pleasure. Some of my experiences has not been so amazing. pleasure. Some of my experiences has not been so amazing. More

Everything went smooth, Ethan is always a pleasure to work with, very professional and courteous. work with, very professional and courteous. More