Mercedes-Benz of Stevens Creek - Service Center

John Stansberry is excellent as always. . The wait times to reserve a loner were way too long. This delayed my service appointment . There were also very long lines to get the loner and als . The wait times to reserve a loner were way too long. This delayed my service appointment . There were also very long lines to get the loner and also to retrieve my car once I had paid. This has been an issue for the last couple of years and needs to be fixed. More

I was inpressed this time on how my advisor responded to my service needs and how attentive was he when I brought my concerns from last year and how I was mistreated and harrased after the service appt. The my service needs and how attentive was he when I brought my concerns from last year and how I was mistreated and harrased after the service appt. The advisor quickly understood and offered me an appology and a full detail cleaning inside out and engine. It made me feel wanting to come back for future services needs. One thing I observed while waiting, was that everyone who passed by where I was sitting seemed to very unfreindly. The same white man and woman and a black employee passed several times and not a single one of them said good morning or gave any signs of acknowlegement. It felt like I was invisible to them. However, a mexican employee passed by and he acknowledged my presence and greeted me with "good morning, how are you" I made a point to him about the other empoyees and thanked him for acknowledged me. I also pointed out to my advisor and want for the coorporate managers to educate the employees about culture humility. Because of customer like me who buy mercedes they have a job. It doesn't take too much to acknowledge and greet some one to show respect and appreciation for doing business with Mercedes Benz. Respectfully, More

Susan was very prompt in scheduling my service appointment. She further had a loaner ready and the process was very quick and efficient. The dealership was clean with professional and friendly s appointment. She further had a loaner ready and the process was very quick and efficient. The dealership was clean with professional and friendly staff. More

Mercedes Benz of Stevens Creek has been our go-to dealership for all things related to our car. Excellent service, quick turnaround is what we consistently get over the past 7-8 years. dealership for all things related to our car. Excellent service, quick turnaround is what we consistently get over the past 7-8 years. More

Danny Ho at Stevens Creek Mercedes is the best service advisor I met in years. He demonstrate he's knowledgeable to cars in general and specifically on Mercedes. He treats our cars with care and make pr advisor I met in years. He demonstrate he's knowledgeable to cars in general and specifically on Mercedes. He treats our cars with care and make proactive recommendations to ensure our cars operate at their top shape. A wonderful asset to your organization. Thank you Danny! More

STEVE ALWAYS GIVES ME EXCELLENT SERVICE AND I CAN ALWAYS DEPEND ON THE WORK BEING DONE ON TIME AND COMPLETE. DEPEND ON THE WORK BEING DONE ON TIME AND COMPLETE. More

Very Good service, I liked Ethan’s service. He is a Very professional caring and friendly agent He is a Very professional caring and friendly agent More

Vincent and team were excellent; met me right away for my appointment despite a long line to assist. He explained all services and my car was even done a bit early! Carwash was an extra nice bonus. Check out appointment despite a long line to assist. He explained all services and my car was even done a bit early! Carwash was an extra nice bonus. Check out was quick and easy. Thank you. More

Susan gets 5 stars! ! She goes above and beyond for her customers. She is very professional and courteous. ! She goes above and beyond for her customers. She is very professional and courteous. More

Very bad service no phone call return left several massages no body returned my call including service manager and gm massages no body returned my call including service manager and gm More