Mercedes-Benz of Stevens Creek - Service Center

My service advisor Erica is pretty good and helpful, I am very happy with my experience at Mercedes-Benz of Stevens Creek. very happy with my experience at Mercedes-Benz of Stevens Creek. More

Jay was great, very experienced and knew what he was talking about. Gave me the confidence I needed to be sure I was working with the right team & that my vehicle would be in great hands! talking about. Gave me the confidence I needed to be sure I was working with the right team & that my vehicle would be in great hands! More

I found it to be very helpful in understanding the issue by sharing about the video inspection problem. However, I was disappointed when I called back to ask some questions about the trunk open level probl by sharing about the video inspection problem. However, I was disappointed when I called back to ask some questions about the trunk open level problem, and the answer I received was unclear and unhelpful, ten asked me to drove back to the dealer with 20 mile distance, waiting for half an hour with instructions on how to set the trunk with one min. More

To mush Mony repair turbo am never afood because my monthly salery is to lo monthly salery is to lo More

My S550 battery died while in my garage. I was so pleased that MB Stevens Creek responded to my dilemma and as soon as they had staff available they sent out someone with a new battery insta I was so pleased that MB Stevens Creek responded to my dilemma and as soon as they had staff available they sent out someone with a new battery installed it right in my garage (and these batteries for S Class are so huge as well as buried in the trunk so it wasn’t easy getting to it. The job was very neatly and professionally completed. I wasn’t even contacted until a day or two later for payment and getting my invoice. This is not the first time I’ve been impressed with the level and quality of service that I’ve experienced. Can’t recommend this dealership more! More

Stevens Creek Mercedes Service is convenient to get to, clean and efficient setup. Staff is courteous and professional. My service manager Erica Flores is excellent, she’s helpful, attentive, kept me info clean and efficient setup. Staff is courteous and professional. My service manager Erica Flores is excellent, she’s helpful, attentive, kept me informed and offers very good service value. More

The staffs are all professional, knowledgeable and very polite and helpful all so take care of the customers in a very friendly manner. I am very happy to have Mercede. polite and helpful all so take care of the customers in a very friendly manner. I am very happy to have Mercede. More

Great service! My service advisor was very good with handling my service. If you are not in a rush, try to avoid going on a Friday because there will be a long line My service advisor was very good with handling my service. If you are not in a rush, try to avoid going on a Friday because there will be a long line at the service dept. More

Outstanding service! Everyone at this dealership is friendly, knowledgeable, and helpful. I appreciate all of the updates and assistance. Everyone at this dealership is friendly, knowledgeable, and helpful. I appreciate all of the updates and assistance. More

Great experience every time I visit the dealership. Great people. Great service and Great experience! Great people. Great service and Great experience! More