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Mercedes-Benz of Stevens Creek - Service Center

San Jose, CA

4.5
618 Reviews

618 Reviews of Mercedes-Benz of Stevens Creek - Service Center

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April 26, 2023

The service was excellent. It was a good experience. Communication was good. They are sending you a video from the technician who inspected your car and directly tell you and s More

by DLEE
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Nate
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May 01, 2023 -

Mercedes-Benz of Stevens Creek responded

Hello, our Staff is dedicated to providing all our guests with outstanding customer service and quality work you can trust! We always strive to provide personable and excellent customer service. Thank you again for the review!

April 25, 2023

Always happy and pleased! Treated very well. Awesome service department! James Duffer is fantastic and nice More

by Bill Lister
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
James Duffer
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Apr 28, 2023 -

Mercedes-Benz of Stevens Creek responded

Hi Bill, our staff is dedicated to providing all our guests with outstanding customer service and quality work you can trust! Thank you so much for being one of our valued guests and we look forward to your next visit!

April 25, 2023

When to do my yearly service for my E350 my advisor is so helpful, knowledgeable and great customer service. Thank you STEPHEN KIRKSEY you are the best, keep up. More

by Lecor
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
STEPHEN KIRKSEY
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Apr 28, 2023 -

Mercedes-Benz of Stevens Creek responded

Hi Lecor, our staff is dedicated to providing all our guests with outstanding customer service and quality work you can trust! Thank you so much for being one of our valued guests and we look forward to your next visit!

April 24, 2023

I was very satisfied with both my scheduled service and Service Advisor, Jay. My vehicle was well taken care of and my questions were answered in a knowledgeable and courteous manner. I will always appre More

by kcook3827
Service Price Transparency
Workmanship
Service Time
Recommend Dealer
Yes
Employees Worked With
Jay Jaber, Giselle Miranda
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Apr 27, 2023 -

Mercedes-Benz of Stevens Creek responded

Hi, our staff is dedicated to providing all our guests with outstanding customer service and quality work you can trust! We always strive to provide personable and excellent customer service. Thank you for the review!

April 24, 2023

It is very well established car service department. From schedule for service to finish the different categories services. Everything according to the service plan. The service adviser estimates the se More

by Trader7e7
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Kirksey
Report | Print
Apr 27, 2023 -

Mercedes-Benz of Stevens Creek responded

Hi, thank you for your positive review. We're happy to have been of service to you. If you ever need help, just give us a call. Happy motoring!

April 22, 2023

Professional and friendly dealer keep customer informed with their car problem in the courtesy manner More

by Fjaffin_05
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Ethan
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Apr 28, 2023 -

Mercedes-Benz of Stevens Creek responded

Hi, thank you for taking the time to share your feedback with us. Don't hesitate to call us if you ever need anything. Be safe on the road!

Apr 28, 2023 -

Fjaffin_05 responded

My pleasure

April 18, 2023

The service advisor, James, was great to work with and took extra time to make sure it was clear about the work that was going to be done on my car. More

by Don
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
James
Report | Print
Apr 26, 2023 -

Mercedes-Benz of Stevens Creek responded

Hi Don, our Staff is dedicated to providing all our guests with outstanding customer service and quality work you can trust! Don't hesitate to call us if you ever need anything. Be safe on the road!

April 18, 2023

This visit was very nice and prompt . I was taken care of very well. Thanks for the service More

by asuretilemarble
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jay
Report | Print
Apr 26, 2023 -

Mercedes-Benz of Stevens Creek responded

Hi, thank you for your positive review. We're happy to have been of service to you. Don't hesitate to call us if you ever need anything. Be safe on the road!

April 16, 2023

As always, my dealership was professional, courteous and prompt. I am very satisfied with the service I receive and that is a big part in why I drive a Mercedes. More

by pollyhillis
Recommend Dealer
Yes
Employees Worked With
James Duffer
Report | Print
Apr 21, 2023 -

Mercedes-Benz of Stevens Creek responded

Hi, your satisfaction is our top priority. Please don't hesitate to reach out if there's anything additional we can do for you.

April 14, 2023

Excellent dealer customer service and wonderful customer service representative, polite, courteous kind and professional. Thank you 😊 More

by KevinW
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Erica Flores
Report | Print
Apr 21, 2023 -

Mercedes-Benz of Stevens Creek responded

Hello , our Staff is dedicated to providing all our guests with outstanding customer service and quality work you can trust! As one of our valued customers, we want to sincerely thank you for your business and we hope to see you here again down the road!

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