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Mercedes-Benz of Stevens Creek - Service Center

San Jose, CA

4.5
618 Reviews

618 Reviews of Mercedes-Benz of Stevens Creek - Service Center

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May 02, 2023

Steve always provides excellent service and communication. I appreciate the frequent updates regarding the status of my car. More

by CM
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Steve Kirksey
May 05, 2023 -

Mercedes-Benz of Stevens Creek responded

Hi, we appreciate your input. Glad to hear that you are consistently impressed with the service we offer here at Mercedes-Benz of Stevens Creek. If there is anything more we can do for you, please don’t hesitate to reach out. Come back and see us any time! Take care!

May 01, 2023

Very detailed and professional! Didn’t have to wait long. Coffee machine helped a lot! More

by qtdd2012
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Forgot her name
May 04, 2023 -

Mercedes-Benz of Stevens Creek responded

Hi, thanks for taking the time to leave us a great rating and let us know how we're doing! Thank you for this great review, and have a fantastic day!

May 01, 2023

Third service appointment with Danny Ho. He’s very helpful, friendly and prompt at getting back to me ! Excellent customer service ! More

by Bessie
Recommend Dealer
Yes
Employees Worked With
Danny Ho
May 05, 2023 -

Mercedes-Benz of Stevens Creek responded

Thank you for taking the time to share your feedback with us. Drive safe, and we'll see you on the road.

May 01, 2023

Great service. Susan is a great manager. Service has move faster with people like Susan More

by tu_kn
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Susan Suleimani
May 04, 2023 -

Mercedes-Benz of Stevens Creek responded

Hi, it is great to read such wonderful comments about your recent experience with us! We are always more than happy to assist you if anything else comes up. Take care!

April 30, 2023

This was the first service for my car and the service advisor, Nate Jones did an excellent job of keeping me up to date on the work being done on my car. More

by gutiedadGilbert
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Nate Jones
May 03, 2023 -

Mercedes-Benz of Stevens Creek responded

Hi, we're happy to hear you had such a positive experience with our team! Don't hesitate to call us if you ever need anything. Be safe on the road!

April 29, 2023

James from the service department was very helpful and constantly kept in communication, which I appreciated very much! More

by signet-tripod
Service Price Transparency
Workmanship
Service Communication
Recommend Dealer
Yes
Employees Worked With
James
May 03, 2023 -

Mercedes-Benz of Stevens Creek responded

Hi, we're happy to hear you had such a positive experience with our team! Don't hesitate to call us if you ever need anything. Be safe on the road!

April 28, 2023

Steve Kirksey is the best associate I have ever been able to work with! Steve makes my visits easy and hassle free. He has continued to go above and beyond to help me keep my vehicle up to par! More

by amanda.littlefield
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Steve Kirksey
May 01, 2023 -

Mercedes-Benz of Stevens Creek responded

Hello Amanda, we're happy to hear you had such a positive experience with our team! We always strive to provide personable and excellent customer service. Thank you again for the review!

April 27, 2023

We've been coming to this dealership since 2001. The service has always been top notch. We just took our 2021 GLC in for scheduled service and want to thank Nate J for great and honest service. More

by genekr
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Nate Jones
May 01, 2023 -

Mercedes-Benz of Stevens Creek responded

Hello, thank you for taking the time to post your review! Reviews are very important to us, and we appreciate the positive ones! Kind regards!

April 27, 2023

I purchased my car here in 2018, and have always received great personal attention whenever I've brought it in for service. My advisor kept me informed of everything, when service was completed, and arrange More

by Kathy
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Susan
May 01, 2023 -

Mercedes-Benz of Stevens Creek responded

Hello, thank you for taking the time to post your review! Reviews are very important to us, and we appreciate the positive ones! We appreciate your recommendation of Mercedes-Benz of Stevens Creek and we hope to be of service again in the future. Kind regards!

April 26, 2023

Very friendly and responsive service. My car runs much better after the maintenance. Excellent work. More

by alex
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
John STANSBERRY
May 01, 2023 -

Mercedes-Benz of Stevens Creek responded

Hello Alex, thank you for your positive review. We're happy to have been of service to you. We always strive to provide personable and excellent customer service. Thank you again for the review!

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