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Mercedes-Benz of Stevens Creek - Service Center

San Jose, CA

4.5
618 Reviews

618 Reviews of Mercedes-Benz of Stevens Creek - Service Center

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May 12, 2023

Excellent service upon a scheduled appointment with a loaner. The whole process was very smooth and pleasant. More

by Wei
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Vincent
Report | Print
May 16, 2023 -

Mercedes-Benz of Stevens Creek responded

Hi, thank you for your positive review. We're happy to have been of service to you. If you ever need help, just give us a call. Happy motoring!

May 12, 2023

Your service is good, not very good, people are very helpful, now the car to get back to your work, waiting are not to bet. Overall Im More

by Stv.krajewski
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
TJ
Report | Print
May 16, 2023 -

Mercedes-Benz of Stevens Creek responded

Hi, thank you for taking the time to share your feedback with us. Don't hesitate to call us if you ever need anything. Be safe on the road!

May 12, 2023

I hope the work was completed but there is really know way to tell. I was disappointed when I picked up my car. I was dirtier than when I dropped it off. More

by hogbutt
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
TJ was good.
Report | Print
May 16, 2023 -

Mercedes-Benz of Stevens Creek responded

Hi, we are deeply disappointed by your experience at Mercedes-Benz of Stevens Creek. Our General Manager would like to help turn your experience around. If you're willing, please contact our GM at (408) 641-4610 to discuss what we can do to help.

May 12, 2023

Advisor Mr. Trevor was fantastic. Really courteous, professional and was helpful with the overall process and transaction. Kept me informed of the status of the More

by rameshreddy.reddy
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Trevor
Report | Print
May 16, 2023 -

Mercedes-Benz of Stevens Creek responded

Hi, our staff is dedicated to providing all our guests with outstanding customer service and quality work you can trust! We always strive to provide personable and excellent customer service. Thank you for the review!

May 11, 2023

The service’s department of dealer of Mercedes-Benz on StevensCreek boulevard is very good. I have the service for my car every year. It’s easy to schedule an appointment. Especially Vincent Hoang, he is More

by Cvtbvan
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Vincent Hoang
Report | Print
May 11, 2023

I appreciated my service advisor, Jay, who was easily reachable and answered my questions promptly. As service on my vehicle took longer than expected, he kindly arranged for a loaner. Excellent service More

by Julia T
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jay
Report | Print
May 15, 2023 -

Mercedes-Benz of Stevens Creek responded

Hi Julia, we're happy you found our staff to be so supportive during your experience here at Mercedes-Benz of Stevens Creek. Don't hesitate to call us if you ever need anything. Be safe on the road!

May 10, 2023

Highly recommended. The staffs here are professional, interpersonal, informative about their products and friendly. A big showroom with many options. More

by Weifei Callanan
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Chandni
Report | Print
May 12, 2023 -

Mercedes-Benz of Stevens Creek responded

Hello Weifei, thanks so much for the warm recommendation of the team here at Mercedes-Benz of Stevens Creek. Don't hesitate to call us if you ever need anything. Be safe on the road!

May 08, 2023

Very clean and people are super friendly and not much waiting time for service time. Just need to get a reservation online. More

by dokki75
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Traver
Report | Print
May 11, 2023 -

Mercedes-Benz of Stevens Creek responded

Hi, we appreciate your positive review about your recent experience with us! As one of our valued customers, we want to sincerely thank you for your business and we hope to see you here again down the road!

May 04, 2023

Had to wait a long while to get appropriate appointment time with loaner. However, service was great at service More

by jychang33
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Trevor
Report | Print
May 09, 2023 -

Mercedes-Benz of Stevens Creek responded

Hi, we really appreciate your feedback! Please don't hesitate to reach out to us if there's anything more we can do!

May 04, 2023

Susan Suilmani always takes such good care of me. The retrieval process is lacking. . Thanks. Cindy Drew More

by Cindrew07
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Susan Sulimani
Report | Print
May 09, 2023 -

Mercedes-Benz of Stevens Creek responded

Hello, thank you; we appreciate your feedback! Feel free to reach out to us if you need anything. Have a wonderful day.

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