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Mercedes-Benz of Stevens Creek - Service Center

San Jose, CA

4.5
618 Reviews

618 Reviews of Mercedes-Benz of Stevens Creek - Service Center

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June 02, 2023

Everyone at the dealership is friendly. Problem got resolved very fast. Happy with the experience. More

by Jody
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
(Can’t remember)
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Jun 06, 2023 -

Mercedes-Benz of Stevens Creek responded

Hello Jody, thank you for your positive review. We're happy to have been of service to you. Feel free to stop by if you ever need any more help.

May 31, 2023

Everything is good. I don't feel anything discomfort. The whole working flowing is smooth. All I need to do is drop by, parking, pick up lonar car, leave, and going back More

by wangtianbao
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jay
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Jun 05, 2023 -

Mercedes-Benz of Stevens Creek responded

Hi, our Staff is dedicated to providing all our guests with outstanding customer service and quality work you can trust! If you ever need help, just give us a call. Happy motoring!

May 29, 2023

They are really kind and supportive. Service is fast to get my car within working hours. Their cozy couch and free tee are relaxing to enjoy other new Benz cars on the stage. Large TV al More

by Jae Yoo
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Susan for service this time.
Report | Print
Jun 01, 2023 -

Mercedes-Benz of Stevens Creek responded

Hello Jae, thank you for your positive review. We're happy to have been of service to you. Don't hesitate to call us if you ever need anything. Be safe on the road!

May 27, 2023

The service was great. They even cleaned by car. They updated me during the service and reached out to me when it was done. More

by Tracy Webb Scarpa
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Trevor
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May 31, 2023 -

Mercedes-Benz of Stevens Creek responded

Hi Tracy, our Staff is dedicated to providing all our guests with outstanding customer service and quality work you can trust! If you ever need help, just give us a call. Happy motoring!

May 26, 2023

Good attention by service rep. BATTERY CHANGE DOESN’T REQUIRE 15 WORDS TOSAY GOOD JOB More

by BMCCOLLUM
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Kirksey
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May 31, 2023 -

Mercedes-Benz of Stevens Creek responded

Hi, thank you for your positive review. We're happy to have been of service to you. If you need more help, our team is available to talk -- safe travels!

May 24, 2023

Service was good but the waiting time is a bit longer than I expected to pick my car. More

by jasshouchen10
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Erica
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May 29, 2023 -

Mercedes-Benz of Stevens Creek responded

Hi, thank you for your positive review. We're happy to have been of service to you. We always strive to provide personable and excellent customer service. Thank you again for the review!

May 23, 2023

My service advisor Ethan is very good and helpful. He promptly answered all my questions. More

by Aida Soriano
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Ethan Kurtz
Report | Print
May 26, 2023 -

Mercedes-Benz of Stevens Creek responded

Hi Aida, our staff is dedicated to providing all our guests with outstanding customer service and quality work you can trust! Thank you so much for being one of our valued guests and we look forward to your next visit!

May 21, 2023

My service advisor is good, I manage to get a loaner too by booking a lot in advance. But this time I got my car back from the shop with the air conditioning not working. Though my advisor got it working be More

by TB-GLK
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Nate
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May 22, 2023 -

Mercedes-Benz of Stevens Creek responded

Hi, thank you very much for sharing these comments. Our General Manager would like to help turn your experience around. If you're willing, please contact our GM at (408) 641-4610 to discuss what we can do to help.

May 20, 2023

I have taken my cars for service at this dealership for years and have always received great service. More

by sronquillo
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
John Stansberry
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May 22, 2023 -

Mercedes-Benz of Stevens Creek responded

Hi, we're happy to hear you had such a positive experience with our team! We are always more than happy to assist you if anything else comes up. Take care!

May 19, 2023

New car, 75 miles and the check engine light now has come on and you cannot see me for 2 weeks? More

by tim.angelotti
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Service
Report | Print
May 22, 2023 -

Mercedes-Benz of Stevens Creek responded

Hi Tim, we are disappointed by your experience at Mercedes-Benz of Stevens Creek. If you'd be willing to provide more feedback, please reach out to us at (408) 641-4610 so we can assist you further.

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