Mercedes-Benz of Stevens Creek - Service Center

Clean, courteous staff, efficient service and excellent service advisor John Stansberry. We have come here for service on both MBZ’s for a long, long time. service advisor John Stansberry. We have come here for service on both MBZ’s for a long, long time. More

Excellent Service and always make sure delays if any are conveyed in a timely manner. conveyed in a timely manner. More

The car has numerous and serious problems. Most instance, the repair appear to be keep updating the software. Every software update since I purchased the car has made things worse and new prob Most instance, the repair appear to be keep updating the software. Every software update since I purchased the car has made things worse and new problems arise. I'm a former hardware, systems engineer with embedded software and software background. It appears there are some hardware is hitting some boundary conditions from time to time and repairs purely with software is pushing the problem down the road. If it is not this, then this car may have a larger systematic problem. Every time I get a loaner, I have to take time away from work and pay for gas. The "Comments" on the last receipt from the last repair states that there were no pictures for the problems I sent. I sent tons of pictures over the past 2 to 3 months. I don't know if that is a template wording but this is not accurate. More

There are too few employees handling service drop off and pick up making it 45 minutes to drop off with an appointment and those employees are stressed and can be (perhaps understandably) rude and short with pick up making it 45 minutes to drop off with an appointment and those employees are stressed and can be (perhaps understandably) rude and short with customers. The fact that the wait for an appointment with a loaner car was weeks should have been a tip off. Pick up was a disaster - what was discussed with my service representative was not relayed to the employees handling the pick up creating unnecessary delay and needless frustration - I was told by those employees that the service reps never relay information to them. If that’s the case, how are customers to know that until it’s too late and why is that the case? Not a good look and definitely not the service level expected from a Mercedes dealer. More

First time coming to this dealership after having purchased my car at another location. My service advisor, Trevor Dehart, was so kind and thoughtful and took the time to discuss what my issue was an purchased my car at another location. My service advisor, Trevor Dehart, was so kind and thoughtful and took the time to discuss what my issue was and make sure that he understood it fully to relay to the mechanics. My car was fixed and ready that weekendl. Unfortunately I got a flat tire on my drive home and there were no available appointments online until a week later. I emailed Trevor explaining the situation and he told me to come in the next day and he'd take care of it which he did! Highly recommend and Stevens Creek Mercedes will be my location from now on. More

My service experience was excellent! Erica fast tracked my service in order to have my car ready by that same afternoon, making it super convenient and less stressful for me. 5 stars all Erica fast tracked my service in order to have my car ready by that same afternoon, making it super convenient and less stressful for me. 5 stars all around! More

I had to recall service for my SUV. This was done quickly in just a few hours. TJ was very kind and explain during the service process and it was a pleasant experience. Thank you. This was done quickly in just a few hours. TJ was very kind and explain during the service process and it was a pleasant experience. Thank you. More

I didn’t like the fact that what I was quoted on price was less then what I ended up paying. The way the service B was explained to me was that the brake service is usually done at the same time but not i was less then what I ended up paying. The way the service B was explained to me was that the brake service is usually done at the same time but not included. Felt miss leading. More

- The loaner car was dirty - Our car wasn't cleaned after a major service - The device that was suppose to be installed to keep the batter charged wasn't installed It's hard to find an appointment T after a major service - The device that was suppose to be installed to keep the batter charged wasn't installed It's hard to find an appointment The warranty expired and now I'm sure you will install the device as promised We purchased the service package and used it for a very low mileage driven car. Didn't receive a copy of the work done More

Overall very good experience. Only thing to complaint is that they ran out of loaner car. Only thing to complaint is that they ran out of loaner car. More