Mercedes-Benz of Stevens Creek - Service Center

What I needed was done perfectly. Pleasant experience. Video explanation is new and excited. Keep it up Pleasant experience. Video explanation is new and excited. Keep it up More

it solve all my issues with the car but parts take a little more time than I expected. little more time than I expected. More

My recent experience was great, as usual. My advisor, John Stansberry provided a loaner car, gave me an upfront estimate and was prompt at keeping me informed on the status of service. Ever My advisor, John Stansberry provided a loaner car, gave me an upfront estimate and was prompt at keeping me informed on the status of service. Everyone was courteous and helpful and car service was completed promptly. Great experience. More

The adviser is very helpful. He is knowledgeable about the car, patient and helped to timely resolve an extra issue. He is knowledgeable about the car, patient and helped to timely resolve an extra issue. More

Courteous, Friendly customer service… timely, professional service… Vincent greeted me with a smile and friendly reception. Thorough, kept me informed professional service… Vincent greeted me with a smile and friendly reception. Thorough, kept me informed More

I received a service with a smile. Susan S. Promptly came out and to greet and write up the order. She pointed out the additional items needed attention. My loner car was ready a Susan S. Promptly came out and to greet and write up the order. She pointed out the additional items needed attention. My loner car was ready and I was able to leave quickly. More

I thank John for timely services as completed. I look forward to working with him in the future. I look forward to working with him in the future. More

Our representative, John Stansberry, has always been and continues to be a superstar in a challenging dealership environment. Poorly staffed, lack of Loaner cars and damaged loaner car. We’re so grateful to continues to be a superstar in a challenging dealership environment. Poorly staffed, lack of Loaner cars and damaged loaner car. We’re so grateful to him for having our back. More

Erica is the best! With my husband out of town, I frantically drove into the service center on a Saturday afternoon without an appointment after getting my car jumped b With my husband out of town, I frantically drove into the service center on a Saturday afternoon without an appointment after getting my car jumped by Geico Roadside Assistance. I explained the situation to Erica, who calmly said "no problem we will take care of you". She went above and beyond, providing me with a same day - "emergency appointment " along with a loaner vehicle. Keeping me up to date on the status of my vehicle, as it was repaired. And eventually going to bat for me when a small issue arose. Erica is the service rep you want to request if your going to this dealership! More

Service department does excellent work. They provide loaner cars which make it very convenient in regards to servicing your car They provide loaner cars which make it very convenient in regards to servicing your car More