Mercedes-Benz of Stevens Creek - Service Center

I recently had my car serviced at Mercedes-Benz of Stevens Creek, and I must say, John Stansberry provided exceptional service. From the moment I walked in, he greeted me with a warm smile and display Stevens Creek, and I must say, John Stansberry provided exceptional service. From the moment I walked in, he greeted me with a warm smile and displayed a high level of professionalism. He patiently listened to my concerns and addressed them efficiently. Throughout the service process, John kept me informed about the progress and provided accurate estimates for completion. The quality of work done on my car was outstanding, leaving it in excellent condition. I highly recommend Mercedes-Benz of Stevens Creek, especially with John Stansberry as your service advisor. Their commitment to customer satisfaction and expertise in handling luxury vehicles is truly commendable. More

Danny Ho has always been very helpful and the service experience has always been very excellent experience has always been very excellent More

Erica is a professional service advisor, being able to complete the request on time. However, during the pick up time, this dealership is short of staff so there is a delay for picking up. Other than that complete the request on time. However, during the pick up time, this dealership is short of staff so there is a delay for picking up. Other than that, it's all good. More

the 'low washer fluid light' warning pops up 1 month after I had the service done in this Stevens Creek location ...... the people I met was nice, but I bet they never checked the washer fluid level (or after I had the service done in this Stevens Creek location ...... the people I met was nice, but I bet they never checked the washer fluid level (or any part without a warning light on...) .... will never scheduled a service here again ... More

Took car in for replacement of door handle and dome other issues. Advisor listened to my concerns. Made note of them. He was instrumental in me getting a loaner quickly as there was a shortage. He ad issues. Advisor listened to my concerns. Made note of them. He was instrumental in me getting a loaner quickly as there was a shortage. He advised me every day as to the status of my car. More

A+ for Service Easy Appointment scheduling and Loaners are awesome. Great stocked kitchen and coffee machine. Comfortable waiting area. Knocking down two stars for emailing loaner agreement. Too much pers are awesome. Great stocked kitchen and coffee machine. Comfortable waiting area. Knocking down two stars for emailing loaner agreement. Too much personal information is on the document and with the rampant cybercrimes, I would strongly suggest blocking out cdl information from the document or provide an option to opt out sending it via email. More

I have used this dealer since owning are last car the people are great. The work done is questionable, two times out of three the car went in and I was called to pick it up and it still had issues. The l people are great. The work done is questionable, two times out of three the car went in and I was called to pick it up and it still had issues. The last one was an emissions modification and when I got in the car the dash was lit up like a Christmas tree all brake lights out and so on. So another loaner car and no word from dealing in two days. I like all the people I deal with but the quality of the techs is horrible! More

I have talk to mr vincent very helpful and pleasant to work with he listen and gave me a great advise very happy thanks . work with he listen and gave me a great advise very happy thanks . More

Always an amazing experience no matter my reason for stopping by. TJ is wonderful and incredibly helpful! stopping by. TJ is wonderful and incredibly helpful! More

Our fourth car from MB of Stevens Creek. .Though we've moved, we continue to come for ALL services and repairs. We trust our advisor, Danny Ho. When Danny is not sure as to the cause of an .Though we've moved, we continue to come for ALL services and repairs. We trust our advisor, Danny Ho. When Danny is not sure as to the cause of an issue, he'd ask the mechanics' supervisor. We value his honest advice. Of course, his great personality does not hurt! As long as Danny is working there, we will continue to buy and bring our cars to MB of Stevens Creek. Thank you Danny! More