Back

Mercedes-Benz of Stevens Creek - Service Center

San Jose, CA

4.5
618 Reviews

618 Reviews of Mercedes-Benz of Stevens Creek - Service Center

Sort by
August 01, 2023

Whenever we bring our cars into Mercedes Benz for service Susan Sulimani gives us accurate and honest opinions. She is a star employee of your company. Thank you for having her there to help us. Jim Crowt More

by jim crowther
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Susan SULIMANI
Aug 07, 2023 -

Mercedes-Benz of Stevens Creek responded

Hi Jim, thank you for your positive review. We're happy to have been of service to you. We always strive to provide personable and excellent customer service. Thank you again for the review!

August 01, 2023

Everyone was extremely friendly and informative regarding my repairs. Definitely the best customer service thus far! I’m so grateful to be a part of the Mercedes family. More

by justine.salinas
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
James Duffer, Ethan? Or elias
Aug 07, 2023 -

Mercedes-Benz of Stevens Creek responded

Hi, thank you for your positive review. We're happy to have been of service to you. We always strive to provide personable and excellent customer service. Thank you again for the review!

August 01, 2023

Great prompt service, John and his team will make us return for service on both our Mercedes’s. Job well done! More

by bryandaley
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
John
Aug 07, 2023 -

Mercedes-Benz of Stevens Creek responded

Hi, thank you for your positive review. We're happy to have been of service to you. We always strive to provide personable and excellent customer service. Thank you again for the review!

July 28, 2023

Crisp offering with a clary on contract for maintenance. . right suggestion on what work is really needed More

by AVADHESH
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Ethan
Aug 01, 2023 -

Mercedes-Benz of Stevens Creek responded

Hello, thank you for your positive review. We're happy to have been of service to you. Feel free to stop by if you ever need any more help.

July 28, 2023

I bought my car at this dealership and have it serviced here. I have always had an excellent experience. Thank you Nate Jones for your help and great service. More

by juanitalocker
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Nate Jones
Aug 01, 2023 -

Mercedes-Benz of Stevens Creek responded

Hi, thank you for your positive review. We're happy to have been of service to you. Feel free to stop by if you ever need any more help.

July 28, 2023

We bought our GLE450 Sports SUV at this dealership, and have it serviced here. John Stansberry is an excellent Service Advisor; very professional, patient, knowledgeable, and so easy to communicate and alw More

by mht.lht0727
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
JOHN STANSBERRY
Aug 01, 2023 -

Mercedes-Benz of Stevens Creek responded

Hello, thank you for your positive review. We're happy to have been of service to you. Feel free to stop by if you ever need any more help.

July 27, 2023

I recently had the pleasure of working with Erica as my car service advisor at Mercedes Benz, and I must say, she went above and beyond to ensure a seamless experience. Her level of assistance and exceptio More

by garciairis2012
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Erica
Jul 31, 2023 -

Mercedes-Benz of Stevens Creek responded

Hi, thank you for your positive review. We're happy to have been of service to you. Feel free to stop by if you ever need any more help.

July 27, 2023

They are very good at following up. Reception is also friendly and not much wait time More

by totoro3425
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Dehart, Trevor
Jul 29, 2023 -

Mercedes-Benz of Stevens Creek responded

Hi, we are very happy to have provided you with such a positive experience! Feel free to reach out to us if you need anything. Have a wonderful day.

July 25, 2023

Easy communication via email and phone. Friendly and professional. Nice clean comfortable environment inside the building. More

by bogumilaw
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Danny Ho
Jul 28, 2023 -

Mercedes-Benz of Stevens Creek responded

Hello, we appreciate your positive review of your recent experience with us! If you need more help, our team is available to talk. Safe travels!

July 23, 2023

Convenient to book services online, very good at following up. Reception is also friendly and not much wait time. More

by Q
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Vicent
Jul 26, 2023 -

Mercedes-Benz of Stevens Creek responded

Hi, thank you for taking the time to share your feedback with us. We hope you have a great day!

...
11
...