Mercedes-Benz of Stevens Creek - Service Center

Great customer service. Tyler was outstanding in resolving all issues and provided service that was second to none. The only issue I have with the dealership is that the w Tyler was outstanding in resolving all issues and provided service that was second to none. The only issue I have with the dealership is that the wait to pick up the repaired vehicle is very long. At the end of the day, when most people pick up their cars, the dealership could do a better job of getting vehicles to their owners. More

Thank you, Daniel Ho and the Customer service team. The service and attention to detail for my car was outstanding. My SUV was given topnotch care service and my husband and I were treated like VIPs. The service and attention to detail for my car was outstanding. My SUV was given topnotch care service and my husband and I were treated like VIPs. We are very pleased and happy customers! More

I would give it a zero score if possible. I am very disappointed with this dealer and the service representative, Erica. I sent my car in for scheduled maintenance and to address an engine I am very disappointed with this dealer and the service representative, Erica. I sent my car in for scheduled maintenance and to address an engine light issue. After the service was completed and I got the car back, the service due note was still on, and the engine light was still on. It seems like nothing was fixed. Erica explained that the technician forgot to turn off the service note and they thought the engine light issue was resolved by replacing a cap. (They didn't even test drive the car to verify the fix?) The second time, they charged me another $868 to fix the engine light issue with a multi-point inspection included. However, it's clear they did NOT do the inspection because a low tire pressure warning was showing right after I got my car back. I complained about all of this before posting, but Erica has not responded for days. I completely do not trust their service and will never go there again. More

I am very satisfied with Stevencteek dealer for my car service and agent tj follow-up. service and agent tj follow-up. More

The car service was done very well. However, some communication would have been better about having to request the car to the front so that the sales department can fetch it for us shou However, some communication would have been better about having to request the car to the front so that the sales department can fetch it for us should the service department close for the day. Mentioning since I was a first time customer in this dealership. Also the time estimates provided could have been better and planning about the rest of the week would have been smoother. More

Always accommodate me whenever I have an issue with my car on a timely basis car on a timely basis More

Accurate diagnosis, service advisor communicates well with customer, easy to arrange loaner car in a very short notice without appointment in advance. with customer, easy to arrange loaner car in a very short notice without appointment in advance. More

Great service as always, no waiting in line. Steve nice as always. Got my loaner and the card was ready in 2 days already. Steve nice as always. Got my loaner and the card was ready in 2 days already. More

Had my car breakdown the night before a plan trip with multiple people where I needed the vehicle dealership was able to get fixed even staying after the 6 o’clock closed time on a Saturday night I did ha multiple people where I needed the vehicle dealership was able to get fixed even staying after the 6 o’clock closed time on a Saturday night I did have to get it towed. I’m hoping Mercedes-Benz USA will pay for the towing so far out of my pocket. More

Vince helps me every time I have a problem with my S580. He’s the best and will continue to use him! He’s the best and will continue to use him! More