Mercedes-Benz of Stevens Creek

The whole process of getting our recall taken care of was very easy from the first phone call to picking up our finished van, and ahead of schedule. very easy from the first phone call to picking up our finished van, and ahead of schedule. More

Very professional and straightforward. Flew in from San Diego, and left with the vehicle 2 hours later. Everyone at the dealership was very helpful and polite. Diego, and left with the vehicle 2 hours later. Everyone at the dealership was very helpful and polite. More

I came in for a rear brake light bulb. Lady in service asked I had an appointment I said no, and then I go in to let parts know that I need a light bulb for my ml350 and she goes oh we have the same truck asked I had an appointment I said no, and then I go in to let parts know that I need a light bulb for my ml350 and she goes oh we have the same truck I’ll bring it. It took forever to fix a simple lift bulb and than the lady told me she had a customer on hold for 30 min I don’t care about that ! Service was purely horrible! More

Susan Sulimani was amazing once again. My car needed repairs and complete AC sterilization to transport a seriously ill patient daily to Stanford. Turnaround was miraculous!! The extreme ownership and c repairs and complete AC sterilization to transport a seriously ill patient daily to Stanford. Turnaround was miraculous!! The extreme ownership and care given to us in time of great need is deeply appreciated!! More

Schedule is very easy, reminder is very helpful. My advisor is very caring, responsive ,knowledgeable and communicative. I am very happy with the service provided. advisor is very caring, responsive ,knowledgeable and communicative. I am very happy with the service provided. More

Clean, courteous, attentive to customers’needs,Great Clean, courteous, attentive to customers’needs, Great customer care, outstanding Customer service and excellent sales internet manager - Marvin Suqui Clean, courteous, attentive to customers’needs, Great customer care, outstanding Customer service and excellent sales internet manager - Marvin Suquig! Very patient in orienting the customer. More

Clear and informative communication about the service / technical details. A little long wait time during the service; however, the dealership was extremely busy. Comfortable customer lounge. technical details. A little long wait time during the service; however, the dealership was extremely busy. Comfortable customer lounge. More

My husband and I went to several different dealerships in which we were disappointed in their service. we were advised that the Stevens Creek Mercedes had the vehicle we were long for. The moment we arrived which we were disappointed in their service. we were advised that the Stevens Creek Mercedes had the vehicle we were long for. The moment we arrived at the dealership we were greeted and treated with professional service. The salespersons and financial person were polities and never pressured us. We felt that They actually went out of their way and above to make sure they gave us the best deal they could. We appreciate the courtesy and professionalism they gave us. We would recommend this particular dealership to our friends. More

Very pleased with all departments. Bought several cars there. Very happy!! Everyone is very friendly. They confirm appointments. Everyone always return a phone call if busy when I call. Enjoyed Gor there. Very happy!! Everyone is very friendly. They confirm appointments. Everyone always return a phone call if busy when I call. Enjoyed Goran.. taught me a lot about my car. He was very patient. More

The staff are very accommodating and respectful. The dealership is really clean and well maintained. The dealership adheres to Covid 19 safety protocols. Jake the service advisor assigned to me has been dealership is really clean and well maintained. The dealership adheres to Covid 19 safety protocols. Jake the service advisor assigned to me has been very helpful and knowledgeable. He explained well the service details. I will look for him next year for the next service. I will rate him 10 for excellence. Keep up the good work. More