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Mercedes-Benz of Stevens Creek

San Jose, CA

4.5
915 Reviews

4500 Stevens Creek Boulevard

San Jose, CA

95129

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Showing 915 reviews

February 03, 2022

Very helpful all around and my car was done quicker than originally predicted. Super professional and respectful the entire time. More

by Jayson.angulo14
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Samer
Feb 07, 2022 -

Mercedes-Benz of Stevens Creek responded

Hi, we are very happy to have provided you with such a positive experience! We are always more than happy to assist you if anything else comes up. Take care!

February 02, 2022

Courtesy, competence, care and professionalism defines my service advisor interactions at the MB dealership at Stevens Creek. More

by AC
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
John Stansberry
Feb 06, 2022 -

Mercedes-Benz of Stevens Creek responded

Hi, thank you for taking the time to share your feedback with us. We always strive to provide personable and excellent customer service. Thank you again for the review!

February 01, 2022

Sami my Salesman was extremely helpful and did everything he could to provide me great service and addressed all my questions More

by jamespwhitney40
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Sami
Feb 05, 2022 -

Mercedes-Benz of Stevens Creek responded

Hi, our Staff is dedicated to providing all our guests with outstanding customer service and quality work you can trust! If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!

February 01, 2022

Giselle Help me a lot with my tires and she was the best representative I ever had she was so good with me help me a lot and I wish to her and Mercedes Stephen Creek all the best More

by Ori
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Giselle
Feb 05, 2022 -

Mercedes-Benz of Stevens Creek responded

Hi, our Staff is dedicated to providing all our guests with outstanding customer service and quality work you can trust! If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!

January 31, 2022

Prompt. Professional. Communicates well with us. Offers replacement car! Special thank you to Steve Kirksey👍 More

by Mike and Vicki
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Steve Kirksey
Feb 03, 2022 -

Mercedes-Benz of Stevens Creek responded

Hi Mike, thank you for taking the time to share your feedback with us. We're always here to provide exceptional service at a great value -- we hope you'll consider us again in the future!

January 28, 2022

We have been doing business with Mercedes-Benz of Stevens Creek since 1995. We have purchased multiple Mercedes and have always had the cars serviced by this dealer. The experience is always first class and More

by Steve Quattrone
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
John Stansberry
Jan 31, 2022 -

Mercedes-Benz of Stevens Creek responded

Hi Steve, thank you for taking the time to share your feedback with us. Feel free to stop by if you ever need any more help.

January 27, 2022

The staff is friendly, accommodating, and very professional in delivering care. I especially thought Charlie Fish the service manager, and Jake Tran my service rep., took the time to provide me wi More

by deylrob
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Charlie Fish, and Jake Tran.
Jan 31, 2022 -

Mercedes-Benz of Stevens Creek responded

Hi, thank you for taking the time to share your feedback with us. Feel free to stop by if you ever need any more help.

January 25, 2022

Definitely need improvement on covaid risk management. Service entry car driver who relocated nearly every car in for service had no face mask on. The car loaner rep didn’t have his nose covered. I felt More

by 1builder
Recommend Dealer
Yes
Employees Worked With
Nate Jones
Jan 28, 2022 -

Mercedes-Benz of Stevens Creek responded

Hello, we take your feedback very seriously and thank you for bringing this to our attention. Safety is of the utmost importance to us. When you can, please send your contact information and a copy of this review to our corporate team at Customer.Relations@AutoNation.com. Thank you.

January 25, 2022

For a regular maintenance service, the representative took care of me and the car well and completed the job on time as I was waiting. More

by chuanbo_xu
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Jake Tran
Jan 28, 2022 -

Mercedes-Benz of Stevens Creek responded

Hi, thank you for taking the time to share your feedback with us. Don't hesitate to call us if you ever need anything. Be safe on the road!

January 22, 2022

David Nghiem was an awesome sales person. I got my new GLS 450 last Saturday. He understood all my needs quickly and got it ready so quick. We had a new born waiting inside the car with my wife and Davi More

by Benedict Cho
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
David Nghiem
Jan 25, 2022 -

Mercedes-Benz of Stevens Creek responded

Hello Benedict, we're happy you found our staff to be so supportive during your experience here at Mercedes-Benz of Stevens Creek. We are always more than happy to assist you if anything else comes up. Take care!

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