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Mercedes Benz of St. Louis

St. Louis, MO

4.1
67 Reviews

1048 Hampton Ave

St. Louis, MO

63139

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Showing 67 reviews

July 02, 2011

I have been to this dealership many times. Living over two hours away is nothing for the great service that Denise has given us. We have been in the market for a new Mercedes and wanted to up from a C Cla More

by llonning
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Denise L
July 01, 2011

I purchased a used 2001 Mercedes E320 last September from Denise and could'nt have asked for a better experience. I went into the dealsership that afternoon skeptical about purchasing a foreign car, especial More

by humpdy
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Denise Ligon
July 01, 2011

This was my best car buying experience! From the moment I walked into the dealership they were friendly and helpful. I would highly recommend giving Steve Emerson a call if you are looking for a Mercedes. More

by mlenz
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Steve Emerson
June 30, 2011

Simply put,Tri-Star operates exactly at the level one should expect from a certified Mercedes Benz dealership. The sales and service team certainly represent the marque well. Thank you for exceeding our More

by rmbuilder
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Ben Leonard
June 29, 2011

BEN GAVE ME INFORMATION ABOUT A CAR THAT TURNED OUT TO BE FALSE. WHEN PRESSED ABOUT IT, HE BECAME BELLIGERENT, AND REPEATEDLY IGNORED NUMEROUS REQUESTS FOR INFORMATION I REQUESTED. I WOULD NOT RECOMMEND THIS More

by tomhost
Customer Service
Friendliness
Quality Of Work
Recommend Dealer
No
Employees Worked With
BEN LEONARD
Jul 19, 2011 -

Mercedes Benz of St. Louis responded

I am VERY sorry that you feel that way. While we did go above and beyond by picking you up from the airport after business hours on a weekend, mailed your papers in advance, and refunded you $150 I can understand your frustration. Any car that is not cleaned to a customer’s satisfaction is always a priority to me. Because you were unable to bring the car in to our shop I was unable to help clean the instrument gauges (the reason for this rating). If you are still unhappy with the improperly cleaned gauges please bring the car to us and we will correct this issue. Again, I am very sorry that you had an unsavory experience and I hope that we are able to mend this broken relationship. Ben Leonard

June 29, 2011

We bought a used late model car on the internet and they arranged shipping for us and when the car arrived it was just perfect. Ben was very helpful and honest as he walked around the car and patiently desc More

by pf--ks
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Ben Leonard
June 28, 2011

Great internet and car buying experience. Price was good and fair, and our time was well spent. We were very happy to find just the car we wanted on the lot. Thanks! More

by Tretter
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Ben Leonard
June 28, 2011

I intended to purchase my E350 that I had leased from Mercedes USA; However, Ben Leonard (Tri-Star) arranged to have the lease transfered to Tri-Star. I was able to purchase the car from Tri-Star with b More

by Dale Orrick
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Ben Leonard
June 28, 2011

I've bought three cars from Ben at Tri-Star in the since 2007, and had them all serviced at tristar. Easy to deal with, great service and a minimum time commitment on me to get these deals done. More

by scottwolpert
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Ben Leonard
June 09, 2011

I purchased my new C-Class Mercedes from Ben Leonard. He was very friendly, easy to work with and knew all of the features and specifications of the car. We were very pleased with our interactions will eve More

by kersten1707
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Ben Leonard
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