Mercedes-Benz of St Clair Shores

I drove over 600 miles from NY to Grosse Pointe Farms and hit one pot hole. I needed a new tire. Lauren Yeager was courteous, efficient, and top notch in getting me a new tire on my car ASAP!!! hit one pot hole. I needed a new tire. Lauren Yeager was courteous, efficient, and top notch in getting me a new tire on my car ASAP!!! More

Don't count on them keeping an appointment I feel I must share my experience... I brought my car in for an oil change and asked for the Mercedes ME app to be activated. Oil change completed a I feel I must share my experience... I brought my car in for an oil change and asked for the Mercedes ME app to be activated. Oil change completed and Chris informed me that the app should be ready in a couple days. It never worked so I called schedule an appointment again with Chris, he informed me this would be 3-4 weeks out, in which I said OK and schedule me in. Week one passes by, no phone call, I call them they tell me 2-3 days…. Week 2 no phone call, I call them they tell me 2-3 days… I said forget it, I will pick up the car. I asked them what’s the point of scheduling an appointment if you’re not even going to look at the car? They said other people repairs took longer than anticipated, I said then why don’t you call and tell me not to bring the car in because you’re not going to look at it for another 2 weeks!!! Just a waste of time for everybody….. Kind of embarrassing for everyone, who’s the shop manager over there, no time or service management. At least reach out before everyone wastes their time. By the way the people who activate the Mercedes ME app say it takes less than 5 minutes at the dealership... More

Highly Recommend This Dealership I have used this Mercedes dealership for about 6 years now. I always recieve superior service from the Mercedes Benz team. Shout out today to Will, Ha I have used this Mercedes dealership for about 6 years now. I always recieve superior service from the Mercedes Benz team. Shout out today to Will, Harold and Jacob. This dealership is honest and has integrity. I never feel pressured. In fact, they always take the time to explain what needs to take priority and what can wait until next visit. As a customer, I appreciate this. If my wait is a couple hours they always arrange a car or ride to travel to nearby shopping. More

Quick service! Dave Yaldo was a excellent Salesman! Very friendly and acts fast to accommodate your car needs. Great selection of all types of Mercedes-Benzs. Friend Dave Yaldo was a excellent Salesman! Very friendly and acts fast to accommodate your car needs. Great selection of all types of Mercedes-Benzs. Friendly staff and very clean inside. The general manager did everything possible to offer the best deal on my car as well. More

Anthony Wade I purchased one of the 2 new A220’s on the lot and Anthony is THE MAN!!!! He made the entire process so easy and stress free as well as the entire sta I purchased one of the 2 new A220’s on the lot and Anthony is THE MAN!!!! He made the entire process so easy and stress free as well as the entire staff at MBSCS. He is very friendly and educated when it comes to a first time Mercedes owner as myself. They were very patient as I had both of my children a very active 3 year old as well as my fussy 3 month old! The dealer has a very nice area for my 3 year old and everyone was so friendly and understanding. If i could I would give Anthony and the entire staff 10 Stars More

Great customer service I had the pleasure of working with David Yaldo at the Saint Clair Shores Mercedes Benz. He was so kind, patient, and professional. He made sure that I I had the pleasure of working with David Yaldo at the Saint Clair Shores Mercedes Benz. He was so kind, patient, and professional. He made sure that I was happy with my Glc 300. I have never experienced that level of customer service before. I would strongly recommend him for purchasing a car! He will do what he can to accommodate to what you are looking for. More