Mercedes-Benz of St. Charles - Service Center

Outstanding Service and Use of Technology Dean Pontrelli was able to flex my appointment to a date/time that works best for me. As usual, Dean was professional, knowledgeable, prompt, and frie Dean Pontrelli was able to flex my appointment to a date/time that works best for me. As usual, Dean was professional, knowledgeable, prompt, and friendly, and had me on my way with a loaner car in minutes. I was alerted via a text link to the OwnerCare Vehicle Health Report that identified 2 recommended fixes to my car, which I approved in seconds with just a few clicks. Later that day I got my call that the vehicle was ready, and Dean even saved me a few bucks by applying a MB service coupon. Pick up process was equally fast! Dean and the others in the Service Dept are the main reason I will only bring my car to this dealership when service is needed. More

Friendly staff, Exceptional service! Every time! Dean was wonderful to deal with, I especially appreciate his patience with me in explaining everything being done, in detail. wonderful to deal with, I especially appreciate his patience with me in explaining everything being done, in detail. More

Service was fast, professional and complete. Service team practiced social distancing making my visit more comfortable. Mark kept in communication, keeping me was fast, professional and complete. Service team practiced social distancing making my visit more comfortable. Mark kept in communication, keeping me updated on the service activities. More

Always excellent service Very good service. The work is always done quickly and well and it's a nice place to wait for the service to complete. Very good job. Very good service. The work is always done quickly and well and it's a nice place to wait for the service to complete. Very good job. More

Quaint/ professional True professionals! Treated with a genuine smile and the GM Craig is top notch. They love their product. It is unlike other dealerships that feel lik True professionals! Treated with a genuine smile and the GM Craig is top notch. They love their product. It is unlike other dealerships that feel like a circus, the dealership has a calm atmosphere. Highly recommend! I had to turn my lease in and Craig took excellent care of me :) More

Great service Dept. Quick and accommodating! Mark in service is always friendly quick and helpful! They are on top of things like recalls and future service needs! service is always friendly quick and helpful! They are on top of things like recalls and future service needs! More

Easy in. Easy out. Repairs completed same day with no charge transportation provided. Fits Mercedes image of second to none. Well done Service at Mercedes of Saint Charles. charge transportation provided. Fits Mercedes image of second to none. Well done Service at Mercedes of Saint Charles. More

All good Sure wish a $625 trans fluid change included a flush instead of a pan drop & filter change as most of the fluid is in the torque converter Sure wish a $625 trans fluid change included a flush instead of a pan drop & filter change as most of the fluid is in the torque converter More

The dealership is only as good as the people in it, if you don’t have the right people in the right place the dealership is worthless. The people I was dealing with were excellent they met all my expectat you don’t have the right people in the right place the dealership is worthless. The people I was dealing with were excellent they met all my expectations plus. The job is well done. More

Service B Maintenance Dean Pontrelli was Excellent as Always! His Tremendous Extraordinary Customer Service was Greatly Appreciated as Always! Dean has been my Service per Dean Pontrelli was Excellent as Always! His Tremendous Extraordinary Customer Service was Greatly Appreciated as Always! Dean has been my Service person for years and it is Always a pleasure to work with him! More