Mercedes-Benz of St. Charles - Service Center

Winnebago RV Recalls, updates and oil change done, best ever My husband and I experienced excellent service, comfortable waiting area and pleasant and friendly staff. We had to drive 60 miles to find this profe My husband and I experienced excellent service, comfortable waiting area and pleasant and friendly staff. We had to drive 60 miles to find this professional service, well worth the miles! More

Always excellent service! Always a very pleasant experience! Always excellent staff!... The staff was very thorough and a pleasure to work with. They made sure everything was perfect! experience! Always excellent staff!... The staff was very thorough and a pleasure to work with. They made sure everything was perfect! More

Wonderful service! I was in and out very quickly and knowing it would take 2 days i was serviced with a loaner. Dean is a great service agent. knowing it would take 2 days i was serviced with a loaner. Dean is a great service agent. More

Great Job Mark was great to work with and his customer service is spot on! Mark kept me informed with the texting and was flexible on the pick up of my vehicle. Mark was great to work with and his customer service is spot on! Mark kept me informed with the texting and was flexible on the pick up of my vehicle. More

Excellent service! My appointment was scheduled online. It was easy and convenient. I had an excellent service experience with Mark. St Charles Mercedes has Friendly My appointment was scheduled online. It was easy and convenient. I had an excellent service experience with Mark. St Charles Mercedes has Friendly and helpful staffs. More

Excellent service experience I was able to schedule a service appointment at my convenience. Service rep Corey was friendly and kept me advised while I waited. The customer wait I was able to schedule a service appointment at my convenience. Service rep Corey was friendly and kept me advised while I waited. The customer waiting room was clean, modern and comfortable. My vehicle was returned washed and in excellent condition. The total price for the type "A" service was lower than other Mercedes dealers thanks to the $50 discount coupon. I live in Wheaton, and Mercedes St. Charles is closer to me than any other dealership. Keep up the good work and reasonable prices and I will continue to be your customer! More

Outstanding Service and Use of Technology Dean Pontrelli was able to flex my appointment to a date/time that works best for me. As usual, Dean was professional, knowledgeable, prompt, and frie Dean Pontrelli was able to flex my appointment to a date/time that works best for me. As usual, Dean was professional, knowledgeable, prompt, and friendly, and had me on my way with a loaner car in minutes. I was alerted via a text link to the OwnerCare Vehicle Health Report that identified 2 recommended fixes to my car, which I approved in seconds with just a few clicks. Later that day I got my call that the vehicle was ready, and Dean even saved me a few bucks by applying a MB service coupon. Pick up process was equally fast! Dean and the others in the Service Dept are the main reason I will only bring my car to this dealership when service is needed. More

Friendly staff, Exceptional service! Every time! Dean was wonderful to deal with, I especially appreciate his patience with me in explaining everything being done, in detail. wonderful to deal with, I especially appreciate his patience with me in explaining everything being done, in detail. More

Service was fast, professional and complete. Service team practiced social distancing making my visit more comfortable. Mark kept in communication, keeping me was fast, professional and complete. Service team practiced social distancing making my visit more comfortable. Mark kept in communication, keeping me updated on the service activities. More

Always excellent service Very good service. The work is always done quickly and well and it's a nice place to wait for the service to complete. Very good job. Very good service. The work is always done quickly and well and it's a nice place to wait for the service to complete. Very good job. More