Mercedes-Benz of St. Charles - Service Center

Always a great experience. Customer Service at this dealership is amazing. The service department is always so helpful, friendly and accommodating to my needs. Thanks for everything! dealership is amazing. The service department is always so helpful, friendly and accommodating to my needs. Thanks for everything! More

Friendly professional staff answer all your questions, explain what services are being performed and any safety issues being addressed. If you choose to wait there. the waiting room is comfortable with n explain what services are being performed and any safety issues being addressed. If you choose to wait there. the waiting room is comfortable with nice amenities, and if not the loaner process is quick and simple More

I've been going here for service for 8 years and receive VIP treatment every time. Dean and Mark are awesome to work with. Issues are taken care of in a timely manner and they make sure I have the best lo VIP treatment every time. Dean and Mark are awesome to work with. Issues are taken care of in a timely manner and they make sure I have the best loaner on the floor. More

I needed to get my vehicle serviced and Brad Schrank assisted me with the process! He is so professional & kind and was able to get me into a loaner car immediately (upgraded as well to test drive a new assisted me with the process! He is so professional & kind and was able to get me into a loaner car immediately (upgraded as well to test drive a new GLC)! Brad is very thorough & followed up daily with me regarding progress of my vehicle, not to mention a part that needed to be replaced due to a recall, and Brad made sure that was taken care of as well! Thank you for the Amazing service Brad you’re so knowledgeable and you treat the clients right, Mercedes St. Charles is lucky to have you! Not to mention the entire Mercedes service department is great! (Scott too!) You definitely have a loyal customer and I share my great experiences with friends and family! Thank you for making my business feel so valued! You’re the Best! More

As always , great service at St Charles Mercedes. Brad was very helpful and got me a loaner right away as I didn't realize how long the service would take!! great job and very clean facility!! was very helpful and got me a loaner right away as I didn't realize how long the service would take!! great job and very clean facility!! More

Easy and quick We have always had great service at this dealership for all 3 of our mercedes. I like that it is straightforward and they do not waste any time in th We have always had great service at this dealership for all 3 of our mercedes. I like that it is straightforward and they do not waste any time in the check in/check out process. More

Accomadating My family and I were leaving that morning for a road trip. As I was packing the car I noticed the sidewall of one of the tires was faulty. I called t My family and I were leaving that morning for a road trip. As I was packing the car I noticed the sidewall of one of the tires was faulty. I called the service dept. at Mercedes Benz of St. Charles and they were able to fit me in and get. new tire installed on my vehicle within an hour and a half. My family and I left on time for our trip. More

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Accomadating a customer in these Pandanmic times I knew that my Benz needed a service job and I drove it to the dealer to set an appointment. I was pleasantly surprised how accommodating both Mark a I knew that my Benz needed a service job and I drove it to the dealer to set an appointment. I was pleasantly surprised how accommodating both Mark and Brad were. They arranged for my auto to be serviced that same day and let me use a loaner to not disrupt my day. Such forethought goes a long way in my busy schedule. Your dealership will be the first in recommendation for honest deals and excellent service. Henry Lozinski More

No good Criteria for judgement. I cannot figure out how to get into this dealership other than to drive passed it and make a U turn and come backfrom the north. How can one have conf I cannot figure out how to get into this dealership other than to drive passed it and make a U turn and come backfrom the north. How can one have confidence in a business with such limited access? This is not part of a thoughful business plan! More