Mercedes-Benz of St. Charles - Service Center

Service department at this dealership is excellent. All work done in a timely manner, I was set up with a courtesy car for use while car was worked on. Kept in loop via text on cars progress. My car was work done in a timely manner, I was set up with a courtesy car for use while car was worked on. Kept in loop via text on cars progress. My car was spotless when I picked it up. Dean Pontrelli and John Nikolich took care of me and answered all my questions all of the way thru my visit. I would recommend this dealership to everyone. More

I prefer this Dealership over others in my area. Once again Dean and Mark always update me on mech’s progress at the end of the day. again Dean and Mark always update me on mech’s progress at the end of the day. More

Fast and friendly service. Mark kept me up to date on progress and procedures throughout my visit. Follow-up texts checking on my satisfaction were appreciated. progress and procedures throughout my visit. Follow-up texts checking on my satisfaction were appreciated. More

Efficient visit and had good dialogue. Service advisor went above and beyond to address issues on a month old GLS450. I appreciated the follow ups, now just need to wait for a part! went above and beyond to address issues on a month old GLS450. I appreciated the follow ups, now just need to wait for a part! More

Corey Weaver was especially attentive and supportive. A very good rep for your dealership. Earlie, we were unable to reach anyone by phone. No one answered. I was Corey that met my wife and handled ever very good rep for your dealership. Earlie, we were unable to reach anyone by phone. No one answered. I was Corey that met my wife and handled everything. Much appreciated. More

Mark is very professional and trustworthy! We service all our Mercedes at this dealership. I request that the senior technician work on the cars and Mark honors this request. our Mercedes at this dealership. I request that the senior technician work on the cars and Mark honors this request. More

Any dealership that wants to be the best they can be should take a close look at this one! Excellent place! Keep up the good work guys! Thank you!!! should take a close look at this one! Excellent place! Keep up the good work guys! Thank you!!! More

Service personnel were helpful, kind, efficient and accommodating. Waiting area was clean, warm and inviting. I was able to easily schedule a time to visit and work was done quickly while I waited. accommodating. Waiting area was clean, warm and inviting. I was able to easily schedule a time to visit and work was done quickly while I waited. Love that a vehicle was offered to me! More

Excellent service , professional, knowledgeable and prompt. Service Department was exceptional especially Service Manager Ron Neal who went above and beyond to keep us updated and accommodate all of ou prompt. Service Department was exceptional especially Service Manager Ron Neal who went above and beyond to keep us updated and accommodate all of our needs. He explained every step of the way. More

Great service but a little pricey for a glorified oil change. I would recommend trying to get your service prices down just a bit. Overall good experience. change. I would recommend trying to get your service prices down just a bit. Overall good experience. More